DE.6
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Man oh man! I had that SAME issue! I emailed them with an urgent subject message like (refund me or I’m calling my bank) or something like that I don’t remember. And luckily I got an email back. Never again will I ever do business with them.
Hi
I placed order from nutraplanet 4 days ago
and I have not received the receipt that
supposed emailed me
twice emailed them but i don't get a response
no answer in the phone
what should I do ?
Same. 0 Issues ordering from them the last few years. I always buy all my essentials for the year during Black FridayI have had orders come in normal quick times as of late and even got some extras(two bottles worth) when they had to sub brands. I am not sure why others are having bad luck and I seem to be getting lucky and have zero issues ordering from them?????
Agreed.Never had a problem with nutraplanet and have been ordering from them for years.Get my supplements within 2-3 days of placing order.I have had orders come in normal quick times as of late and even got some extras(two bottles worth) when they had to sub brands. I am not sure why others are having bad luck and I seem to be getting lucky and have zero issues ordering from them?????
For a while I never had an issue. My last couple orders were strange. One I got substitutes for things I never ordered.... I feel like if you don't have stock you should ask me, not just assume I want something else... because in this instance I didn't I only want d what I ordered. Another time I placed an order and it stayed in processing for over a week. I sent an email asking if I should cancel the order and it was suddenly shipped the same day.... Lol. I would still order from them, because they have been great over the years but they seem either under staffed or as if they are about to close up shop...They've been REALLY hit or miss for me since they moved... I've palced about 5 orders, 3 that were dumpster fires (missing products, wrong products, ridic excessive delivery times (like 3-4 weeks when I live 2hrs from them), and atrocious communication) and 2 that went totally normal (bought and received within a week, no issues)...
One thing for sure is that they are HORRIBLE to deal with from a CS perspective... so hard to get in touch with, slow to respond, etc etc... I only use them for unbelievable sales nowadays and wont place large orders as that seems to be the ones they "oops" on (conveniently)
Sounds like the same type of experience... at first it was explainable with the "well, we just moved so things are a mess", but now its like 2+ years later and its never gotten better ha... It's a shame too because pre-move they were 99.9% unbeatable for just about anything. Really miss their old holiday sales too. The new ones are always just the same recycled stuff that stays on sale all year round for the most part with just a few exciting things thrown in (and that you have to comb through 10 pages of junk to find)For a while I never had an issue. My last couple orders were strange. One I got substitutes for things I never ordered.... I feel like if you don't have stock you should ask me, not just assume I want something else... because in this instance I didn't I only want d what I ordered. Another time I placed an order and it stayed in processing for over a week. I sent an email asking if I should cancel the order and it was suddenly shipped the same day.... Lol. I would still order from them, because they have been great over the years but they seem either under staffed or as if they are about to close up shop...
Yea thier search function drives me nuts... But eventually if I search manually I find what I'm looking for lol. It's not nice.Sounds like the same type of experience... at first it was explainable with the "well, we just moved so things are a mess", but now its like 2+ years later and its never gotten better ha... It's a shame too because pre-move they were 99.9% unbeatable for just about anything. Really miss their old holiday sales too. The new ones are always just the same recycled stuff that stays on sale all year round for the most part with just a few exciting things thrown in (and that you have to comb through 10 pages of junk to find)
it's a shame, nutra has by far the best prices on SNS products....They've been REALLY hit or miss for me since they moved... I've palced about 5 orders, 3 that were dumpster fires (missing products, wrong products, ridic excessive delivery times (like 3-4 weeks when I live 2hrs from them), and atrocious communication) and 2 that went totally normal (bought and received within a week, no issues)...
One thing for sure is that they are HORRIBLE to deal with from a CS perspective... so hard to get in touch with, slow to respond, etc etc... I only use them for unbelievable sales nowadays and wont place large orders as that seems to be the ones they "oops" on (conveniently)
They use to but my last few SNS orders I did with TF Supplements and used the 13% off codeit's a shame, nutra has by far the best prices on SNS products....
Yes and usually a day after holidays they are swampedIt's shipped today
I was wrong about nutraplanet
the issue was I ordered on holiday (4th July)
They do on the home page towards the top in the middle although the categories could use better differentiation.I really don’t understand why Nutra doesn’t have a CATEGORY selection on their website like every other supplement company does. Makes no ****ing sense. None!
With their new site I can't figure out how to select a given brand or product category other than by typing what I'm looking for in the seach field. Why they don't have a drop down list for Brands and caterories?I really don’t understand why Nutra doesn’t have a CATEGORY selection on their website like every other supplement company does. Makes no ****ing sense. None!
They do? Haha. They have a menu where you can do just thatWith their new site I can't figure out how to select a given brand or product category other than by typing what I'm looking for in the seach field. Why they don't have a drop down list for Brands and caterories?
The browsing by categories and brands will be back once their sever change is completed. Hence why there was missing emails which is being fixed."We are running a full server change so there should be no issue going forward. There were months that the email server would fail with no warning and out going and incoming emails wouldn't get completed."
.
Not on the mobile application they don’tThey do? Haha. They have a menu where you can do just that
See above ^^^^^The browsing by categories and brands will be back once their sever change is completed. Hence why there was missing emails which is being fixed.
^^^^^^^
another good news about Nutra. their drop down list is now working.
I didn't just get the confirmation email, I got a shipped email with FedEx tracking number as well. They sent me three emails in 20 mins, we'll see when I actually get the pack, but that's the fastest service from them I've ever experienced.I think they were still in server migration process at that time. EMPIREMIND placed and order yesterday and he received the confirmation email.
They're the same company.I will back to Nutraplanet in next time
better than smarpowders I ordered from them July 24, 2018 and still Processing
this funny thing is I ordered from other store after I ordered from SP
and it's arrived today and SP order not shipped yet
Follow up. I received my pack in two days, I mentioned anabolic minds in the order notes and they threw in ALOT of extras, considering I placed a small order ... 5 packs of cake bites, protein samples, two promore protein sampler boxes and a shaker cup. Can't beat that!So today I placed an order today and had a tracking number within 20 mins!
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