Q&A FOR RE1GN

00A

00A

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Shouldn't all of this been taken care of before pre orders? Still making labels and the ship date is tomorrow
Yeh, I agree hence was confused about the label thing, yeh I know the flavours need different labels, this may mean they where tweaking the forumulae to last minutes in terms of taste...
 

GNO

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Yeh, I agree hence was confused about the label thing, yeh I know the flavours need different labels, this may mean they where tweaking the forumulae to last minutes in terms of taste...
Incorrect ...there are different labels for different flavours.

One flavour is on the production line at a time in batch mode. The labels are applied to tubs after they're filled. No conspiracy here guys lol
 
00A

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Incorrect ...there are different labels for different flavours.

One flavour is on the production line at a time in batch mode. The labels are applied to tubs after they're filled. No conspiracy here guys lol
Ok, it was not clear if you meant the label design, the ingredients still needed to be correctly written then printed or it was a matter of the labels design is solid and just needs be applied to the tubs.. either way doesnt matter, i await..
 
Billd1982

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I just want my 6 bottles mayne!! Feel like I've been waiting months for this stuff
 

GNO

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I just want my 6 bottles mayne!! Feel like I've been waiting months for this stuff
I hear ya bro but think of it like this...
the nature of the process is inherently slow unfortunately. By frequently asking for status updates it will just leave you disappointed and make it seem like you've been waiting longer than you have.

On the bright side your tubs are going to be super fresh ;)
 
Billd1982

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I hear ya bro but think of it like this...
the nature of the process is inherently slow unfortunately. By frequently asking for status updates it will just leave you disappointed and make it seem like you've been waiting longer than you have.

On the bright side your tubs are going to be super fresh ;)
I wasn't asking for updates all the time though...just creeping this thread and getting a little bummed that the expected ship date of 21st is looking like it's not gonna happen. I've been outta preworkout for awhile now so I'm just patiently waiting to finally get that shipping email....if suppz even sends them.
 
janson_kaniaz

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I hear ya bro but think of it like this...
the nature of the process is inherently slow unfortunately. By frequently asking for status updates it will just leave you disappointed and make it seem like you've been waiting longer than you have.

On the bright side your tubs are going to be super fresh ;)
2 years expiry period?
 

GNO

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I wasn't asking for updates all the time though...just creeping this thread and getting a little bummed that the expected ship date of 21st is looking like it's not gonna happen. I've been outta preworkout for awhile now so I'm just patiently waiting to finally get that shipping email....if suppz even sends them.
Oh yeah I know. I didn't mean you specifically just in general
 
TommyTuffGuy

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I think tomorrow I'm going to order the BOGO if it's still around. I assume you get to select two different flavors via that site? I wasn't sure if this was even released yet but I guess not....
 
Billd1982

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A little butterfly just informed me that this ain't shipping till August 1st.
 
Billd1982

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Q&A FOR RE1GN

Was on another forum and that was the word going around it. I'm praying they were just bs'ing to get people worked up.
 
rowz4broz

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if that the truth then that is a shame, yes I understand **** happens. however, continually disappointing your costumers is bad business. when picking a safe date you need to do exactly that... pick a safe date that you can commit too.

BUT if this is not true disregard this post
 
Mowglisml

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Just ship them without a label! JK! haha
That label does look very sexy though. not even mad. Make sure I get them before august 16th otherwise go ahead and air drop them to me on vacation. thanks!
 
SFreed

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It would be nice if a rep acknowledged this instead of the silence...getting in front of things and saying "sorry" is far more acceptable than target dates coming and going with no real update.
Is there a legitimate source for this August shipping date? Could very well be that they are looking into it before they comment.
 
Billd1982

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Is there a legitimate source for this August shipping date? Could very well be that they are looking into it before they comment.
Funny you say that...the thread in which I seen the August date has been deleted. Such a cruel joke if that's what it was...I'm feeeening for this stuff.
 
Oconns28

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It would be nice if a rep acknowledged this instead of the silence...getting in front of things and saying "sorry" is far more acceptable than target dates coming and going with no real update.
They are acknowledging it and have said they are just putting the labels on 3 of the flavours. Still hoping for tomorrow but could be an extra day or 2
 

GNO

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It would be nice if a rep acknowledged this instead of the silence...getting in front of things and saying "sorry" is far more acceptable than target dates coming and going with no real update.
Nothing to apologize for since we didn't announce it's delayed till August...

As per communications last night and this morning we are working on printing/attaching labels for last 3 flavours. If we miss Friday it'll be a day or so not a 1.5 weeks.
 
Billd1982

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I would say it being in our hands very end of July or very beginning of august is very realistic considering they have to ship to suppz once done and suppz still has to ship to us.... august 1st sounds like a realistic in hand date to me guys... sorry to be a party pooper
Have you ever ordered from suppz?? Lmao I had a terrible experience with them awhile back...only reason I'm even trying them again is cause the Reign deal was too good to pass up. If suppz don't even have it to ship yet I wouldn't hold my breath for August 1st let alone tomorrow. I hope I'm wrong though .
 
00A

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I think suppz is the problem and sorry to say olympus should never have used them to release the product.. come on guys a company who cannot even send confirmation mail, yet there discussion about some poor ass developer, bodybuilding.com and muscle and strength would have never had this issue, its basic customer service well before re1gn even entered birth.. so even if re1gn was ready to ship tommorow i rekon suppz be issue... boom!! Truth hurts
 

GNO

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Ehh.... you do have something to apologize for.... according to someone else at Olympus labs it won't be shipping till late next week... I could care less at this point but I would probably fire one of my employees if they were late by even just one day for a project and they replied with "nothing to apologize for" customer service 101 guy.
You figured out I'm the project manager and I dropped the ball ...I'll resign in disgrace.

You need to read posts above where I've apologized for prior delays. FYI I'm not a CSR
 
Oconns28

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I would say it being in our hands very end of July or very beginning of august is very realistic considering they have to ship to suppz once done and suppz still has to ship to us.... august 1st sounds like a realistic in hand date to me guys... sorry to be a party pooper
Dude you are so negative. 11 posts and they are all on here complaining. If you don't like it cancel your order and go buy something else. Did anyone force you to order it?

I'm looking at this as a tub half full. Like someone else said it gives me extra time for a stim break to give Re1gn a fair shot because I'm obviously cracking it open and using it the very next workout!
 
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Wimsicle

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Maybe they were talking shipping for OL site? Or maybe they were wrong, since ya know.. Sometimes people aren't aware fully. Also, don't act like everyone at every company knows everything anyways.

If it ends up shipping August 1st or something, sure you have a right to be a little salty, but even then it's not the end of the world. Lol
 
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Billd1982

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Dude you are so negative. 11 posts and they are all on here complaining. If you don't like it cancel your order and go buy something else. Did anyone force you to order it?

I'm looking at this as a tub half full. Like someone else said it gives me extra time for a stim break to give Re1gn a fair shot because I'm obviously cracking it open and using it the very next workout!
Trust me man I absolutely love Olympus labs and swear by all there products. It's just frustrating when we've been hearing about a product for so long and anticipating it ....then the preorder is set to ship 21 days after it goes on sale...then the 21 days passes and still no answer on when it will actually ship. Regardless of when it ships I'll still be an Olympus fan boy.
 
Wimsicle

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Trust me man I absolutely love Olympus labs and swear by all there products. It's just frustrating when we've been hearing about a product for so long and anticipating it ....then the preorder is set to ship 21 days after it goes on sale...then the 21 days passes and still no answer on when it will actually ship. Regardless of when it ships I'll still be an Olympus fan boy.
Good thing you aren't a fan of Evomuse then lol. Top quality products take a long time regardless.. Don't rush it and be underwhelmed like 90% of the crap out there.

Matt always makes good on his customers despite sometimes shipping and stuff being wonky. I'm sure OL will do the same. At the end of the day, you know you are getting something sexy and innovative.. Worth it regardless ha
 
Oconns28

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I really don't care but I'm not the one that set several target dates and missed every one... they did that themselves....I was just saying a responsible company gets in front of these things... they don't wait till the deadline passes and then say something.... it's the equivalent of turning in a paper in college late and saying your grandmother died and you were too upset to contact the professor and let them know you were going to be late with the assignment... I know this because I had like 12 grandmothers die when I was in college lol.... but now they're a real company and supposed to be professional and responsible.... its late.. **** happens... but don't duck and hide get out in front of it is all I'm saying. Sorry for the negativity.
I get where you are coming from and of course I'd like to have Re1gn in my shaker cup right now. Hopefully it ships soon enough and killer workouts will follow for all!
 
AdelV

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Good thing you aren't a fan of Evomuse then lol. Top quality products take a long time regardless.. Don't rush it and be underwhelmed like 90% of the crap out there.

Matt always makes good on his customers despite sometimes shipping and stuff being wonky. I'm sure OL will do the same. At the end of the day, you know you are getting something sexy and innovative.. Worth it regardless ha
This made me laugh! Aka Matt)Evomuse( Haha - forever waiting.

Suppz has never messed me about with my order, I paid with CC and got a confirmation email.

The release has in reality been pushed back months? I think it was slated for May? June 1st? Yes, it's ridiculous.

I'm sure Olympus realises this, if anything it's hurt their business and the marketing towards the product lost its punch. It's happened before, which is why customers are frustrated.

Nothing you can do about it, I went out and bought other products because I expected this to happen and also being Australian I wait much longer for delivery.

I just learnt to move on, but I understand people set up their cycles, or programs and affects it them.

I would of liked to have seen the release of 1 flavour, even if horrible for AM or loyal Olympus buyers. It may of taken the edge off, but unfortunately the deal with Suppz was clearly in place.

Anyways, you can make it up by releasing Tr1umph ASAP ;)

Thus calm down everybody, I mean deep down everyone knew it'd be a miracle to be on time ⌚ ?. You'll all have it before me, takes 2 weeks to arrive!

????????
 
janson_kaniaz

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This made me laugh! Aka Matt)Evomuse( Haha - forever waiting.

Suppz has never messed me about with my order, I paid with CC and got a confirmation email.

The release has in reality been pushed back months? I think it was slated for May? June 1st? Yes, it's ridiculous.

I'm sure Olympus realises this, if anything it's hurt their business and the marketing towards the product lost its punch. It's happened before, which is why customers are frustrated.

Nothing you can do about it, I went out and bought other products because I expected this to happen and also being Australian I wait much longer for delivery.

I just learnt to move on, but I understand people set up their cycles, or programs and affects it them.

I would of liked to have seen the release of 1 flavour, even if horrible for AM or loyal Olympus buyers. It may of taken the edge off, but unfortunately the deal with Suppz was clearly in place.

Anyways, you can make it up by releasing Tr1umph ASAP ;)

Thus calm down everybody, I mean deep down everyone knew it'd be a miracle to be on time . You'll all have it before me, takes 2 weeks to arrive!

2 weeks delivery with UPS?
 
janson_kaniaz

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Yeah, generally 2 weeks on avg. I'd say 10-18 days, depending when shipped and luck of the draw.
Specifically UPS Mail Innovation? First time I'm using the UPS cheaper option. Hopefully it's as reliable as DHL Super Saver haha
 
AdelV

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Specifically UPS Mail Innovation? First time I'm using the UPS cheaper option. Hopefully it's as reliable as DHL Super Saver haha
Any of the cheap options.

I've had some take 5-6 weeks!

Suppz took about 2 weeks, I've ordered from them before.

Record is 8-9 days, shops based on the West coast.
 
janson_kaniaz

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Any of the cheap options.

I've had some take 5-6 weeks!

Suppz took about 2 weeks, I've ordered from them before.

Record is 8-9 days, shops based on the West coast.
OK. I assume mine should take around that long given that I live in Malaysia which is not too far from Aus.
 
Olympus Labs

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Ehh.... you do have something to apologize for.... according to someone else at Olympus labs it won't be shipping till late next week... I could care less at this point but I would probably fire one of my employees if they were late by even just one day for a project and they replied with "nothing to apologize for" customer service 101 guy.
If this was an internal part of production then yes this would be the case, but label printing is done through a 3rd party printer. They originally created the wrong dielines for the label so our designer had to redesign the labels, this was the reason for the original delay. The date we gave was a safe date given by the printer, who is used by a lot of supplement companies FYI, and they are the ones who have not met our expectations and furthermore yours.

It bothers me to even reason why they didn't just get 5/5 of the flavor sleeves printed as to the 2/5. 2/5 is as good as 0/5. The August 1st ship date is the ship date for the INTL RE1GN not the domestic. The domestic is being prioritized.
 
AdelV

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If this was an internal part of production then yes this would be the case, but label printing is done through a 3rd party printer. They originally created the wrong dielines for the label so our designer had to redesign the labels, this was the reason for the original delay. The date we gave was a safe date given by the printer, who is used by a lot of supplement companies FYI, and they are the ones who have not met our expectations and furthermore yours.

It bothers me to even reason why they didn't just get 5/5 of the flavor sleeves printed as to the 2/5. 2/5 is as good as 0/5. The August 1st ship date is the ship date for the INTL RE1GN not the domestic. The domestic is being prioritized.
Australian orders will get domestic, right? This is what I read.

Please make sure Suppz doesn't mess it up ?
 
GQdaLEGEND

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Suppz suxs at customer service .. emailed them few times no response back
 
Olympus Labs

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Australian orders will get domestic, right? This is what I read.

Please make sure Suppz doesn't mess it up ��
Yes suppz wont sell intl only european distributor will
 
00A

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Suppz suxs at customer service .. emailed them few times no response back
This my worry and the poster who said he keep us updated no news.. at this rate international orders be neglected.. they took my money and so far nothing
 

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Why is everyone freaking out about the shipping? This has happened on almost every launch since last year. Or1gin, Super Shred, Super 7, Super 19, Bloodshr3d, and Assass1nate. It will ship when it ships. Nothing can be done about it now.
 
Billd1982

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You would think a company would have everything ready to go before you start taking everyone's money. Just common sense so as a consumer it's frustrating.
 
janson_kaniaz

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Q&A FOR RE1GN

Why is everyone freaking out about the shipping? This has happened on almost every launch since last year. Or1gin, Super Shred, Super 7, Super 19, Bloodshr3d, and Assass1nate. It will ship when it ships. Nothing can be done about it now.
I don't think those products were given the hype as much as Re1gn. And people love their pre workouts unlike those other supps. Logically speaking, when you tempt the crowd so much with the product and then keep delaying the product, people are bound to get pissed.
 

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I don't think those products were given the hype as much as Re1gn. Logically speaking, when you tempt the crowd so much with the product and then keep delaying the product, people are bound to get pissed.
I get that. But if it's a trend with the company then I wouldn't put all my eggs in the basket of "maybe this will be different" if they previously missed either the release date or shipping date on almost every product in a year.

Plus they haven't missed it yet...
 
janson_kaniaz

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I get that. But if it's a trend with the company then I wouldn't put all my eggs in the basket of "maybe this will be different" if they previously missed either the release date or shipping date on almost every product in a year.

Plus they haven't missed it yet...
I trust Ray more than anyone in OL. See the earlier post on the new predicted shipping date.

Besides, like you said, they have missed so many deadlines before. They should know better.
 
Billd1982

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All these shipping woes and suppz hasn't even touched the product yet Just imagine the product doesn't live up to the hype...people will be hanging themselves in here.
 
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