order problem

alpha-longhorn

New member
hi allthewhey,

I really would have liked to just PM this information but it is off.

I placed an order last week and my cc was charged on the 24th of jan. I did not receive a confirmation email or anything. It is feb 2 now and I have received no package. All i ordered was 10lbs of strawberry blend. I wrote an email last thursday or friday and I did not get any response. I called yesterday (feb 1st) and the person who answered the phone said someone would call me back.. Nothing yet... I also wrote another email yesterday asking tracking information and still no response.

The order was to austin, TX, 78741.... and it is not the first time I ordered from you guys. I want to make sure that this is not written to bring negativity. I love your products and have never had a problem getting my orders.

I would like a tracking number, that's all. I hope it wasnt lost in the mail.. It's never taken 7+ days for me to receive an order from you guys.
 
alpha-longhorn said:
hi allthewhey,

I really would have liked to just PM this information but it is off.

I placed an order last week and my cc was charged on the 24th of jan. I did not receive a confirmation email or anything. It is feb 2 now and I have received no package. All i ordered was 10lbs of strawberry blend. I wrote an email last thursday or friday and I did not get any response. I called yesterday (feb 1st) and the person who answered the phone said someone would call me back.. Nothing yet... I also wrote another email yesterday asking tracking information and still no response.

The order was to austin, TX, 78741.... and it is not the first time I ordered from you guys. I want to make sure that this is not written to bring negativity. I love your products and have never had a problem getting my orders.

I would like a tracking number, that's all. I hope it wasnt lost in the mail.. It's never taken 7+ days for me to receive an order from you guys.
Click to expand...

Hi,

There is no good excuse. We moved to a new plant, and stunk up the joint.

Please contact me, and I'll take care of it.

I'm sorry for the hassle, and will make it up to you.

Thank You
 
dtricome said:
Hi,

There is no good excuse. We moved to a new plant, and stunk up the joint.

Please contact me, and I'll take care of it.

I'm sorry for the hassle, and will make it up to you.

Thank You
Click to expand...
thank you for the quick response. What is the best way to contact you? email you [email protected] or call the number again? Who do I ask for? thanks,
 
big ups to this company... Dom took care of the problem for me in 5 minutes on the phone... Thanks for personally calling me.. Will be doing business again soon.
 
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