ohh ! nutraplanet

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  1. ohh ! nutraplanet



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  2. Quote Originally Posted by DE.6 View Post

    Hi
    I placed order from nutraplanet 4 days ago
    and I have not received the receipt that
    supposed emailed me
    twice emailed them but i don't get a response
    no answer in the phone
    what should I do ?

    Man oh man! I had that SAME issue! I emailed them with an urgent subject message like (refund me or Iím calling my bank) or something like that I donít remember. And luckily I got an email back. Never again will I ever do business with them.
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  3. If you're clicking the link on the website, bear in mind that they have made a mistake when embedding it. You need to remove the http:// from the address bar
    Serious Nutrition Solutions Representative
    X-gels for strength, Focus XT for mental performance & Joint Support XT for pain free mobility

  4. I got nothing

  5. I have had orders come in normal quick times as of late and even got some extras(two bottles worth) when they had to sub brands. I am not sure why others are having bad luck and I seem to be getting lucky and have zero issues ordering from them?????
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  6. Nutraplanet has good looking discounts, but looks sketchy as ****.
  7. AnabolicMinds Site Rep
    The Solution's Avatar

    Quote Originally Posted by BCseacow83 View Post
    I have had orders come in normal quick times as of late and even got some extras(two bottles worth) when they had to sub brands. I am not sure why others are having bad luck and I seem to be getting lucky and have zero issues ordering from them?????
    Same. 0 Issues ordering from them the last few years. I always buy all my essentials for the year during Black Friday
    Anabolic Minds Site Rep
    www.anabolicminds.com

  8. Quote Originally Posted by BCseacow83 View Post
    I have had orders come in normal quick times as of late and even got some extras(two bottles worth) when they had to sub brands. I am not sure why others are having bad luck and I seem to be getting lucky and have zero issues ordering from them?????
    Agreed.Never had a problem with nutraplanet and have been ordering from them for years.Get my supplements within 2-3 days of placing order.

  9. Seen multiple complaints on other boards. All of them were resolved eventually but some took a pretty excessive amount of time to get taken care of

  10. They've been REALLY hit or miss for me since they moved... I've palced about 5 orders, 3 that were dumpster fires (missing products, wrong products, ridic excessive delivery times (like 3-4 weeks when I live 2hrs from them), and atrocious communication) and 2 that went totally normal (bought and received within a week, no issues)...

    One thing for sure is that they are HORRIBLE to deal with from a CS perspective... so hard to get in touch with, slow to respond, etc etc... I only use them for unbelievable sales nowadays and wont place large orders as that seems to be the ones they "oops" on (conveniently)
    Serious Nutrition Solutions Product Rep - db77 @ seriousnutritionsolutions.com

  11. Same with me. Some good experiences some bad.

  12. Quote Originally Posted by booneman77 View Post
    They've been REALLY hit or miss for me since they moved... I've palced about 5 orders, 3 that were dumpster fires (missing products, wrong products, ridic excessive delivery times (like 3-4 weeks when I live 2hrs from them), and atrocious communication) and 2 that went totally normal (bought and received within a week, no issues)...

    One thing for sure is that they are HORRIBLE to deal with from a CS perspective... so hard to get in touch with, slow to respond, etc etc... I only use them for unbelievable sales nowadays and wont place large orders as that seems to be the ones they "oops" on (conveniently)
    For a while I never had an issue. My last couple orders were strange. One I got substitutes for things I never ordered.... I feel like if you don't have stock you should ask me, not just assume I want something else... because in this instance I didn't I only want d what I ordered. Another time I placed an order and it stayed in processing for over a week. I sent an email asking if I should cancel the order and it was suddenly shipped the same day.... Lol. I would still order from them, because they have been great over the years but they seem either under staffed or as if they are about to close up shop...

  13. Quote Originally Posted by EMPIREMIND View Post
    For a while I never had an issue. My last couple orders were strange. One I got substitutes for things I never ordered.... I feel like if you don't have stock you should ask me, not just assume I want something else... because in this instance I didn't I only want d what I ordered. Another time I placed an order and it stayed in processing for over a week. I sent an email asking if I should cancel the order and it was suddenly shipped the same day.... Lol. I would still order from them, because they have been great over the years but they seem either under staffed or as if they are about to close up shop...
    Sounds like the same type of experience... at first it was explainable with the "well, we just moved so things are a mess", but now its like 2+ years later and its never gotten better ha... It's a shame too because pre-move they were 99.9% unbeatable for just about anything. Really miss their old holiday sales too. The new ones are always just the same recycled stuff that stays on sale all year round for the most part with just a few exciting things thrown in (and that you have to comb through 10 pages of junk to find)
    Serious Nutrition Solutions Product Rep - db77 @ seriousnutritionsolutions.com

  14. I stopped ordering from them because every single time I order from them they email me telling me one or more of the items I ordered arenít in stock. This is days after my initial order. They lost my business completely. Once I ordered Hemavol and they sent me sample packets equaling a bottle of Hemavol. Lol

  15. Quote Originally Posted by booneman77 View Post
    Sounds like the same type of experience... at first it was explainable with the "well, we just moved so things are a mess", but now its like 2+ years later and its never gotten better ha... It's a shame too because pre-move they were 99.9% unbeatable for just about anything. Really miss their old holiday sales too. The new ones are always just the same recycled stuff that stays on sale all year round for the most part with just a few exciting things thrown in (and that you have to comb through 10 pages of junk to find)
    Yea thier search function drives me nuts... But eventually if I search manually I find what I'm looking for lol. It's not nice.

  16. If you need to email them, do NOT use the link on their webpage. If you click it, the address populates as http://[email protected] which is NOT a valid address. Remove the http:// before you send anything.
    Serious Nutrition Solutions Representative
    X-gels for strength, Focus XT for mental performance & Joint Support XT for pain free mobility

  17. It is odd. I have always had great luck with them. I just ordered last week and received it in 2 days, but I do see that some are having issues as well. For those having issues, are you using the secret password?

  18. Quote Originally Posted by booneman77 View Post
    They've been REALLY hit or miss for me since they moved... I've palced about 5 orders, 3 that were dumpster fires (missing products, wrong products, ridic excessive delivery times (like 3-4 weeks when I live 2hrs from them), and atrocious communication) and 2 that went totally normal (bought and received within a week, no issues)...

    One thing for sure is that they are HORRIBLE to deal with from a CS perspective... so hard to get in touch with, slow to respond, etc etc... I only use them for unbelievable sales nowadays and wont place large orders as that seems to be the ones they "oops" on (conveniently)
    it's a shame, nutra has by far the best prices on SNS products....
    ICONIC FORMULATIONS REPRESENTATIVE

    use code THEBIGT for 25% off

  19. Quote Originally Posted by thebigt View Post
    it's a shame, nutra has by far the best prices on SNS products....
    They use to but my last few SNS orders I did with TF Supplements and used the 13% off code
    as well also DPS has great deals on SNS especially during Black Fri.

  20. It's shipped today
    I was wrong about nutraplanet
    the issue was I ordered on holiday (4th July)

  21. I think if they updated that broken email link their CS wouldn't be so bad lol
    Serious Nutrition Solutions Representative
    X-gels for strength, Focus XT for mental performance & Joint Support XT for pain free mobility

  22. I ordered to Canada from Nutraplanet last month….no issues. I've never had a problem with them.

  23. Quote Originally Posted by DE.6 View Post
    It's shipped today
    I was wrong about nutraplanet
    the issue was I ordered on holiday (4th July)
    Yes and usually a day after holidays they are swamped

  24. So I used the contact form on NP's website and had a response within one day. I informed them of the email issue and this is what they had to say:

    "We are running a full server change so there should be no issue going forward. There were months that the email server would fail with no warning and out going and incoming emails wouldn't get completed."

    While a quick response notice there is no apology for any inconvenience nor is there a thank you for bringing it to their attention. They still need to step up the customer relations.

  25. I really donít understand why Nutra doesnít have a CATEGORY selection on their website like every other supplement company does. Makes no ****ing sense. None!
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