Card declined

  1. Card declined


    Iím trying to place an order but it keeps saying card declined, which I know isnít true.


  2. Nutriverse customer service is awesome, all sorted
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  3. Quote Originally Posted by wfreiling View Post
    Nutriverse customer service is awesome, all sorted
    That's Great!

  4. Having a similar issue. Get this message on checkout. Have tried different cards - "Something went wrong when trying to process your payment. Please review the error message and try again: Authentication Failed"

    *edit* - Tried calling. Can't get in touch with a human.

  5. Use the messaging feature on the website
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  6. Tried again today. Same error.

    Quote Originally Posted by wfreiling View Post
    Use the messaging feature on the website
    "We're not around, but we'd love to chat another time."

  7. Sent a message to them a couple days ago for the same error. They just sent this response an hour ago:
    trying to get processing back up by tomorrow, we had to get a new one and are waiting to hear back from 2 brokers tomorrow

  8. They answered me:
    Add to order comments:
    Send credit card authentication form
    Or cc auth form

    But I haven't gotten it yet, ordered 10h ago. Hope they are just slow.

  9. I got someone on their chat that said to check out using the money order option, then call in to take your cc info over the phone.

  10. What's goin on here guys. This is the second time in the last couple of weeks

  11. We are experiencing a temporary merchant processing issue, can you go ahead and make the order online but check out as money order? That way we can simply call you to charge the cc and process the order right away!

    That answer did i get, but iam terrible at speaking english sober so thats a no go

  12. Hopefully they extend a couple of days all the awsome deals they have and get the credit card payment working again

  13. Quote Originally Posted by Karhu View Post
    We are experiencing a temporary merchant processing issue, can you go ahead and make the order online but check out as money order? That way we can simply call you to charge the cc and process the order right away!
    This is what I did yesterday. I called afterward to have them take my cc over the phone, but couldn't get through to anyone. I hit someone up on chat who said they would call me today. Never got a call. Hopefully everything is sorted soon.

  14. Our merchant processing is down at the moment. We are going to be rerunning the same deals when it comes back online in the next 2-3 days as we understand people were not able to take advantage of the sale. For all other inquiries you will be emailed same day. This is taking longer than we had all hoped but we should be up again soon
    http://www.nutri-verse.com
    SAVE 5% OFF STOREWIDE ALL YEAR ROUND BY USING COUPON CODE "AM5" AT CHECKOUT.

  15. I contacted you guys today through your web form because I forgot to leave my contact info in the comments box. You said you would call me back today to take my cc info: you never did. I usually don't complain much, but this is bad customer service. Please don't say you'll do something and then don't do it.

    When will you be calling? Or will you even call me back, or am I now to wait until you have a new cc processor?

    Not good communication.

    Crowbar

  16. I redeemed my $5 reward for having over 1,000 pts and the cc failed, prob. lost my code. it's 5:30 P.M. EST....call tomorrow to place order or ???

  17. Taken care of. Much thanks guys! For those waiting on an order, I'm sure they're very busy. They will get back with you.

    Crowbar

  18. Quote Originally Posted by shockrock3 View Post
    I redeemed my $5 reward for having over 1,000 pts and the cc failed, prob. lost my code. it's 5:30 P.M. EST....call tomorrow to place order or ???
    I went through the same thing the other day. I then checked my email the following morning and there as an automatic email from Nutriverse asking me if I wanted to complete my order. There was a link inside that opened up my failed order with all the applied discounts, including my point rewards discount I had entered. I then had to go through getting in contact with them to give them my cc info, but it eventually worked out.

  19. Quote Originally Posted by Voldyne View Post
    I went through the same thing the other day. I then checked my email the following morning and there as an automatic email from Nutriverse asking me if I wanted to complete my order. There was a link inside that opened up my failed order with all the applied discounts, including my point rewards discount I had entered. I then had to go through getting in contact with them to give them my cc info, but it eventually worked out.
    Yeah this morning I woke up and found an email from Max just stating put the order in and choose "Money Order" and in the notes ask them to call me to verify cc info. Good customer service answering emails after hours, etc.
    We're so used to pressing buttons that the thought of actually having to do a transaction other than through a computer is a task now...

  20. Quote Originally Posted by shockrock3 View Post
    Yeah this morning I woke up and found an email from Max just stating put the order in and choose "Money Order" and in the notes ask them to call me to verify cc info. Good customer service answering emails after hours, etc.
    We're so used to pressing buttons that the thought of actually having to do a transaction other than through a computer is a task now...
    Yeah, I was actually forced to speak into my Smartphone for the first time in years. I actually forgot it had that feature. It gave me flashbacks of my childhood though so that was quite entertaining..
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