NutraPlanet service issue
03-06-2007 09:43 PM
NutraPlanet service issue
I am trying to place an order, but when I have my cart up and hit checkout, it will not take to the next step. I have tried it two different times today. What am I doing wrong? I tried to send an email to customer service, but no response yet. Any suggestions?
03-06-2007 10:04 PM
Have you tried using a different browser?
Originally Posted by Vegking
03-07-2007 02:37 AM
Same thing here. Im order roughly one hundred dollars worth of stuff and its not going though. Two of the items are in Red The Now Adam, which is out- when does it come back in stock? I need my supplements! Also The Now Dextose says I cant buy quality. I can substutite maldex for it but I prefer dextose. If your working can you assist me. My screename on aol is firstname.lastname@example.org yahoo Id is smeton_yea_im_smeton. my email is email@example.com
I emailed Dsade about this but I think he hasnt got around , regardless I want to place an order!
03-07-2007 08:32 AM
I have a couple of red items too, but it should still take the order. Very frustrating.
03-07-2007 09:34 AM
I think you cannot proceed to checkout because certain items in your cart are out of stock (red). E.g. NOW Adam may be in your cart because you added it while it was still available. At Adam (120 tabs) By NOW Foods, it shows Product Not Available even though it says Ships Within 2-4 Business Days above. Note the Add to Cart button is missing. You may try removing items like that from your cart. Then you should be able to proceed to checkout with those in-stock items. That's what I did.
My guess is NP estimates that those out of stock items will take more than 2-4 business days to arrive at their new warehouse or the manufacturers are out of stock, so NP, being a responsible retailer, decides not to take the order for those items until they know when they can ship them to the customers. Just my 2 cents.
03-07-2007 12:25 PM
The Godfather of NUTRAPLANET
We had temporarily disabled oversell during the move, but now that we are settled in our new facility, it's back to biz as usual--so you guys should be good to go.
If you still have problems, please let us know.
03-07-2007 05:01 PM
can we see pictures of this new warehouse and what the working of Nutraplanet really look like?
03-07-2007 06:17 PM
Yeah, it works now. thanks
03-07-2007 11:20 PM
03-07-2007 11:33 PM
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