Bad first time experience. Help.

  1. Bad first time experience. Help.


    hi all

    Ive been buying from several supp stores from the US, having limited choices here in Australia.

    Heard good things about nutraplanet. I decided to place an order which cost me $429 USD and is about $550 aud.

    No email received in almost a week, I emailed querying my order and I get a response saying they dont have it in stock.
    They gave me two choices refund the full amount or ship the stocked items and refund for the non stock items. I went with, ship the stocked items and refund the difference. It's been almost a week.

    No replies to my emails.

    No refund in my account.

    I just don't know what to do. Can someone here please help me. I've sent several emails after they said they'll refund the difference.

    Why do customers have to go through all this trouble...

    Any help would be much appreciated.
    thank you.


  2. @TheSolution can help you
    Rep for Mr. Supps

    Code- AM10 for 10% off at mrsupps.com
    •   
       

  3. AnabolicMinds Site Rep
    The Solution's Avatar

    Sent a PM to @NutraPlanet15 for you bud.
    Anabolic Minds Site Rep
    www.anabolicminds.com

  4. Thank you guys, really appreciate it.
  5. AnabolicMinds Site Rep
    The Solution's Avatar

    Quote Originally Posted by jbyo View Post
    hi all

    Ive been buying from several supp stores from the US, having limited choices here in Australia.

    Heard good things about nutraplanet. I decided to place an order which cost me $429 USD and is about $550 aud.

    No email received in almost a week, I emailed querying my order and I get a response saying they dont have it in stock.
    They gave me two choices refund the full amount or ship the stocked items and refund for the non stock items. I went with, ship the stocked items and refund the difference. It's been almost a week.

    No replies to my emails.

    No refund in my account.

    I just don't know what to do. Can someone here please help me. I've sent several emails after they said they'll refund the difference.

    Why do customers have to go through all this trouble...

    Any help would be much appreciated.
    thank you.
    Nutra planet emailed you a few days ago with the following information
    Ty checking your spam folder international refunds take 5-8 business days to post and it was completed a few days ago
    Anabolic Minds Site Rep
    www.anabolicminds.com
    •   
       


  6. Quote Originally Posted by The Solution View Post
    Nutra planet emailed you a few days ago with the following information
    Ty checking your spam folder international refunds take 5-8 business days to post and it was completed a few days ago
    Not sure what reply they were referring to with the timeframe for a refund.
    Given I had to contact them querying my order status. Only to be told no ETA on two items that they had listed in stock hence I added it to cart.

    The Solution, you are a legend for helping. I'll post once the refund is processed .

    Edit
    Ps nothing at all in my junk mail.


    update

    Refund received. Interestingly enough the refund was processed the same day @The Solution helped. Its funny that nutraplanet converses with other people rather then the paid customer lol.
    @The Solution you are a legend. Couldn't thank you enough, handled the business that the company couldn't

    Mate thank you again!!
  •   

      
     

Similar Forum Threads

  1. First time cycle help
    By mlester1969 in forum Supplements
    Replies: 3
    Last Post: 10-13-2010, 06:23 AM
  2. First Time Cutting Help
    By pman in forum Weight Loss
    Replies: 3
    Last Post: 03-21-2010, 10:24 AM
  3. First time user help. d-bol and deca
    By mazurek in forum Anabolics
    Replies: 15
    Last Post: 05-16-2009, 04:15 PM
  4. first time cycle help?
    By mcbeets in forum Anabolics
    Replies: 4
    Last Post: 03-10-2009, 07:35 PM
  5. First Time FINA: help - please?
    By Deadlift76 in forum Anabolics
    Replies: 6
    Last Post: 06-25-2003, 03:43 PM
Log in
Log in