International Shipping at NP for August

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  1. DHL staff must have more weekends than everyone else, I guess.

  2. AnabolicMinds Site Rep
    The Solution's Avatar

    Quote Originally Posted by Eight View Post
    DHL staff must have more weekends than everyone else, I guess.
    DHL doesn't ship over the weekends so when you factor in the business days you have to exclude weekends for shipping ..

    Some people don't realize that. Not all carriers ship over the weekend
    Anabolic Minds Site Rep
    www.anabolicminds.com
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  3. Quote Originally Posted by The Solution View Post
    DHL doesn't ship over the weekends so when you factor in the business days you have to exclude weekends for shipping ..
    I was trying to be funny really.

    At the end of the day, it'll turn up and if everything is present and correct then I'll be happy to buy from NP again.
  4. AnabolicMinds Site Rep
    The Solution's Avatar

    Quote Originally Posted by Eight View Post
    I was trying to be funny really.

    At the end of the day, it'll turn up and if everything is present and correct then I'll be happy to buy from NP again.
    If it's not Correct you will contact me and we will make it right
    Anabolic Minds Site Rep
    www.anabolicminds.com

  5. Quote Originally Posted by The Solution View Post
    If it's not Correct you will contact me and we will make it right
    Thank you mate. I should add that I'm not expecting any problems on that front.

    I already have a list of stuff ready to order next time. Hahah.
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  6. I received my package. The order is perfect, but not a single sample or anything included. On the bright side, I did not pay any customs fees.
  7. AnabolicMinds Site Rep
    The Solution's Avatar

    Quote Originally Posted by mbonheur View Post
    I received my package. The order is perfect, but not a single sample or anything included. On the bright side, I did not pay any customs fees.
    Told ya you would get everything you requested buddy. If you did not we would take care of you!
    Anabolic Minds Site Rep
    www.anabolicminds.com

  8. Quote Originally Posted by mbonheur View Post
    I received my package.
    Did the tracking page show any updates for you? "Out for delivery" etc. etc.?

    No updates at all since the 24th here.

  9. Quote Originally Posted by Eight View Post
    Did the tracking page show any updates for you? "Out for delivery" etc. etc.?

    No updates at all since the 24th here.
    No, it only said that it arrived in my country and that it was handed over to my local post service. Tracking stopped on their page. And it was actually my local post guy who delivered my package like two days later.

  10. Quote Originally Posted by mbonheur View Post
    No, it only said that it arrived in my country and that it was handed over to my local post service. Tracking stopped on their page. And it was actually my local post guy who delivered my package like two days later.
    Ok cool. Cheers mate. Thats helpful for me to know.

  11. Quote Originally Posted by Eight View Post
    Ok cool. Cheers mate. Thats helpful for me to know.
    Btw I am based in Belgium, if it helps.

  12. Progress update: got stung by customs this morning. So can see the light at the end of the tunnel.

    I hate customs. But even with their arse-banditry, I'm still saving significant money so the jokes on them... Sort of.
  13. AnabolicMinds Site Rep
    The Solution's Avatar

    Quote Originally Posted by mbonheur View Post
    No, it only said that it arrived in my country and that it was handed over to my local post service. Tracking stopped on their page. And it was actually my local post guy who delivered my package like two days later.
    This makes sense. Once it stops using DHL and is handed off to your regular post service its changing carriers. So the reason the DHL may have stopped tracking here.

    I have packages in the states that start UPS and then finish USPS. When they transfer to USPS the tracking no longer works. So I can see how this would relate to the change in service.
    Anabolic Minds Site Rep
    www.anabolicminds.com

  14. 16 days in transit , i think maybe .. i will be died and my shipment never gonna arrive
    Please don't ever choice Dhl Global mail

  15. So...

    Order date: 16th August
    Arrived: 7th September

    Not going to say anything else about shipping, because a) we've covered it in other threads, b) true to their word NP upgraded the shipping option and dispatched very quickly, and c) despite what people may think, shipping time is not an important factor for me.

    Two things are important to me if/when I choose to order from abroad: product range and price.

    NutraPlanet had a load of stuff that I don't really see much in the UK. Love that.

    And the pricing was great. Even after paying customs fees, I pretty much saved as much as money as I spent.

    It should go without saying that what I ordered was what was in the box. But these days I always consider it a thumbs-up when that does actually happen.
    Not referring to NP here - plenty of UK companies have messed up my orders. NP did not. Perfect.

    I'd never say anything about a company for not sending free samples etc - it's not something they're expected to do. Sometimes you get them, sometimes you don't. In this case, I'm extremely happy because I forgot to bring lunch to work and NP sent me a much-needed protein snack.

    The end result of all this: first-time
    NutraPlanet customer; am happy; will definitely order again.

  16. Quote Originally Posted by Eight View Post
    So...

    Order date: 16th August
    Arrived: 7th September

    Not going to say anything else about shipping, because a) we've covered it in other threads, b) true to their word NP upgraded the shipping option and dispatched very quickly, and c) despite what people may think, shipping time is not an important factor for me.

    Two things are important to me if/when I choose to order from abroad: product range and price.

    NutraPlanet had a load of stuff that I don't really see much in the UK. Love that.

    And the pricing was great. Even after paying customs fees, I pretty much saved as much as money as I spent.

    It should go without saying that what I ordered was what was in the box. But these days I always consider it a thumbs-up when that does actually happen.
    Not referring to NP here - plenty of UK companies have messed up my orders. NP did not. Perfect.

    I'd never say anything about a company for not sending free samples etc - it's not something they're expected to do. Sometimes you get them, sometimes you don't. In this case, I'm extremely happy because I forgot to bring lunch to work and NP sent me a much-needed protein snack.

    The end result of all this: first-time
    NutraPlanet customer; am happy; will definitely order again.
    Well, no biggie, but normally you get samples, especially when you put Anabolic Minds in the comment section. I haven't received any this time, but normally I get them, so no big deal.
  17. AnabolicMinds Site Rep
    The Solution's Avatar

    Quote Originally Posted by Eight View Post
    So...

    Order date: 16th August
    Arrived: 7th September

    Not going to say anything else about shipping, because a) we've covered it in other threads, b) true to their word NP upgraded the shipping option and dispatched very quickly, and c) despite what people may think, shipping time is not an important factor for me.

    Two things are important to me if/when I choose to order from abroad: product range and price.

    NutraPlanet had a load of stuff that I don't really see much in the UK. Love that.

    And the pricing was great. Even after paying customs fees, I pretty much saved as much as money as I spent.

    It should go without saying that what I ordered was what was in the box. But these days I always consider it a thumbs-up when that does actually happen.
    Not referring to NP here - plenty of UK companies have messed up my orders. NP did not. Perfect.

    I'd never say anything about a company for not sending free samples etc - it's not something they're expected to do. Sometimes you get them, sometimes you don't. In this case, I'm extremely happy because I forgot to bring lunch to work and NP sent me a much-needed protein snack.

    The end result of all this: first-time
    NutraPlanet customer; am happy; will definitely order again.
    I told you everything would be taken care of. and your order would come 100% as expected.
    Sir we appreciate your business, and we also thank you for being in our trial run of the DHL Shipping we tested out. Some things work, and some things do not. This way you know going forward the cheaper FIMS option is the best bang for your buck regardless of shipping speed.

    So from a company stand point we wanted to see how you consumers would react to it, Not all things go as planned, but you waited it out and you got exactly what you paid for at a KILLER price.
    Thank you for your honesty and feedback and most of all your order.
    Anabolic Minds Site Rep
    www.anabolicminds.com

  18. Got mine. Took a long time. No fault of NP but dhl kinda suks.
    No samples this time for me too. Is NP in the middle of changes or sth? Always had some before when I added Anabolic Minds to comments.
    Got it without customs. That really made mayday but wait for it....... It had full prices declared on it, we'll over minimum. NP magic thanks

  19. Quote Originally Posted by bosskardo View Post
    Got mine. Took a long time. No fault of NP but dhl kinda suks.
    No samples this time for me too. Is NP in the middle of changes or sth? Always had some before when I added Anabolic Minds to comments.
    Got it without customs. That really made mayday but wait for it....... It had full prices declared on it, we'll over minimum. NP magic thanks
    Ha, had the same thing. Declared the full value of the products, still paid no customs, not sure why

    Got a small envelope from another retailer, declared 19$ and "gift" - I had to pay taxes
  20. AnabolicMinds Site Rep
    The Solution's Avatar

    Quote Originally Posted by bosskardo View Post
    Got mine. Took a long time. No fault of NP but dhl kinda suks.
    No samples this time for me too. Is NP in the middle of changes or sth? Always had some before when I added Anabolic Minds to comments.
    Got it without customs. That really made mayday but wait for it....... It had full prices declared on it, we'll over minimum. NP magic thanks
    Quote Originally Posted by mbonheur View Post
    Ha, had the same thing. Declared the full value of the products, still paid no customs, not sure why

    Got a small envelope from another retailer, declared 19$ and "gift" - I had to pay taxes
    Saving you $20 is better then a few sample packs here fellas.
    No changes in NP. Just sending out lots of orders. Glad to see everything is safe and sound! The recent deals have been flying off the shelves. I know @NutraPlanet15 is super busy.
    Anabolic Minds Site Rep
    www.anabolicminds.com

  21. Quote Originally Posted by The Solution View Post
    Saving you $20 is better then a few sample packs here fellas.
    No changes in NP. Just sending out lots of orders. Glad to see everything is safe and sound! The recent deals have been flying off the shelves. I know @NutraPlanet15 is super busy.
    Saving 20$ and getting samples is even better

    Btw I have never paid customs at NP before and received samples. I already said that it was not a big deal if it happens one time. Still, I am not sure why you guys do not say "sorry, it will not happen again" or something on those lines, but rather make me feel as if I was being spoiled because I bitch about slow delivery and missing samples (even though that is what was promised at the time of the order).

    Maybe this is not your intention, but seriously when I am having mini issues like that (slow delivery, missing samples, etc.) and I contact the retailer in Europe, I usually get even a commercial gesture (small coupon, gift) and to the least a small excuse. I am kind of confused to be honest.

  22. Quote Originally Posted by mbonheur View Post
    Saving 20$ and getting samples is even better

    Btw I have never paid customs at NP before and received samples. I already said that it was not a big deal if it happens one time. Still, I am not sure why you guys do not say "sorry, it will not happen again" or something on those lines, but rather make me feel as if I was being spoiled because I bitch about slow delivery and missing samples (even though that is what was promised at the time of the order).

    Maybe this is not your intention, but seriously when I am having mini issues like that (slow delivery, missing samples, etc.) and I contact the retailer in Europe, I usually get even a commercial gesture (small coupon, gift) and to the least a small excuse. I am kind of confused to be honest.
    for your record I never received any sample and i don't wanna have sample , they are doing great services but the bad thing is international shipping services
  23. AnabolicMinds Site Rep
    The Solution's Avatar

    Once it leaves NP it is totally out of the companies hands as far as shipping speed goes. There are options to choose from and that is the best route you can go as far as speed goes (of course FIMS the slowest). I have had packages do some really stupid things even in the states.

    For example I had something ship 2 hours south of me, and it went west an hour, then north 2 hours, then came back east an hour instead og just going north 2 hours. Packages can get re-routed, things can go wrong in shipping etc.. there are way too many variables to throw into the fire with shipping especially international AND customs (which can be the biggest offender)

    I have 0 control over samples. I have 0 control over orders. I simply just want to make sure the AM Family is getting the up to date deals and also prompt customer service to make sure your order is arriving safe and sound (which is always the biggest issue on hand) because we know sometimes customs may be tricky and try to seize some of your items.

    Quote Originally Posted by De6 View Post
    for your record I never received any sample and i don't wanna have sample , they are doing great services but the bad thing is international shipping services
    Anabolic Minds Site Rep
    www.anabolicminds.com

  24. Guys!!!! Sadly, nutraplanet STOLE MY MONEY!!!!!!

    Place the order #NP559011 last august 17 with the international offer, money was taken from my bank account, and still waiting..... status is processing since day one, so 20 labor days for processing an order, and still go on.
    I sent two mails to NP customer service with zero response, sent one private message to nutraplanet115 with zero response; last mail was a formal claim requesting a refund with zero response.
    For me is enough... really really disappointing business with a really crap company. Never again.
    Now I have to spend more time with VISA to open a claim to apply for a refund, etc etc.....
    Buy three bottles of sups needs to be more affordable, but with this company seems impossible

  25. Quote Originally Posted by phoenix4 View Post
    Guys!!!! Sadly, nutraplanet STOLE MY MONEY!!!!!!

    Place the order #NP559011 last august 17 with the international offer, money was taken from my bank account, and still waiting..... status is processing since day one, so 20 labor days for processing an order, and still go on.
    I sent two mails to NP customer service with zero response, sent one private message to nutraplanet115 with zero response; last mail was a formal claim requesting a refund with zero response.
    For me is enough... really really disappointing business with a really crap company. Never again.
    Now I have to spend more time with VISA to open a claim to apply for a refund, etc etc.....
    Buy three bottles of sups needs to be more affordable, but with this company seems impossible
    This order shipped on AUG 21st via FIMS -- The ETA for this package isn't until 9/20 -- I will email you more details. There is no visibility with FIMS shipments.
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