- 12-06-2016, 07:10 PM
International order (Germany)
Wanna order from NP several products that I cannot get in Germany...
I wrote the customer service because I am not sure if FedEx int or DHL Worldwide is faster and even more important which Delivery Service will make sure that the goods survive the strict German customs Office.....
Any Experience or advice????
By the way Especially interested in Iron Legion invictus and Alpha drone nutraceutical innovation and some ketotestosterone product....
Maybe evomuse topical and oxymax xt or another test booster and cortisol control product...
NP carries so much cool stuff that I really hope to place an order and get my Parcel....
I do not mind extra money on shipping fees if this will help with getting the order through customs Office....
Thanx for your help!
- 12-06-2016, 07:25 PM
Last order was placed about a month ago. One of the protein flavors I ordered was out of stock. Actually received a phone call to see if I wanted to substitute. Order was sent out quickly with a bunch of extras included.
They have gone through some rough times, but I hope they are back on track.
12-06-2016, 07:30 PM
People who place orders and get held up at customs would just be a waste of your time and also a headache on our end if you cannot get the things you want. So you need to know 100% they are acceptable through customs and will make it there properly. If that is the case we can take care of you buddy
@NutraPlanet15 may be able to assist you if you ask what products.
12-06-2016, 07:53 PM
last i checked, im not 100% sure if the following "not approved by the FDA for etc" will be passed thru or not having that on label will pass, if its a vitamin or vitamin class. its a verbiage thing and how it applies to the product itself.
Vein Nutrition Rep InstaGram Smith_69_16
Use code Smith10 for 10% off your order
12-06-2016, 08:09 PM
Thanks for your reply guys!!
Yeah that is the problem: almost every supp is seizured....trying to inform myself on which supps might be Safe to order.
12-06-2016, 08:16 PM
12-07-2016, 05:02 AM
12-07-2016, 06:43 AM
Upside down label means extra gainz.
12-08-2016, 06:01 AM
Just wanted to follow up with an update. I received my USPS package on Saturday and my Fedex package yesterday afternoon. Order came in full with no errors and a bunch of Xtend BCAA samples and an Xtend V-neck tee. As far as I can tell, everything was smooth sailing and on par with my previous experiences with SP and they hooked it up SP style as always. Thank you NP/SP!
12-08-2016, 06:14 AM
12-08-2016, 09:03 AM
Big props to @NutraPlanet15 for all the hard work. He said the sales were the biggest they have ever been.
Glad I could assist when things were wrong. We are here to make them right.
12-12-2016, 08:59 PM
For the record, I had no idea there was a Nutraplanet rep monitoring posts on the this forum when I initially inquired to the members about their customer service experiences, but even if I had, I still would have gone the phone route first, then email, and then moved on to a competitor when neither of those generated a response from you. If I wasn't a member of this forum, then what? Do I try to find you on another forum I belong to? How much time and effort would you expect me to spend on some internet Search-And-Locate Expedition like that? That's like going into your local grocery store, finding no cashier when you're ready to check out, and being told all the cashiers are in the break room and to go find somebody there to check you out. I walk out and leave my loaded cart sitting if there are no check out lines attended and go to a competitor, just like I left my cart sitting on your website and went to Amazon to get what I needed.
Customers vote with their dollars, and you lost mine, and given your reaction and response, it's not likely you'll be winning many votes from me anytime soon.
12-12-2016, 09:06 PM
Sounds like someone needs a hug.
12-13-2016, 10:16 AM
Nutraplanet really like to use their reps to gang up on anyone who make a honest complaint. Been there before. No point wasting time with them.
12-13-2016, 10:18 AM
Gang up? I've been following along and nobody has done that.
12-13-2016, 10:25 AM
Read other threads here abt complaints regarding Nutraplanet's non existent customer service.
They and their reps here stroke their own ego by ganging up and putting down customers who gives genuine negative feedbacks.
12-13-2016, 10:40 AM
12-13-2016, 10:42 AM
12-13-2016, 10:42 AM
12-13-2016, 12:03 PM
You don't want great customer service?
I think if someone made a statement about fixing an order or something lost having a rep check their order status would be one of the first issues they would want addressed
12-25-2016, 03:34 PM
Placed an order on December 18th for a few things by Evomuse (Great products, btw! Matt has won me over time and again) and it's still processing.
I'm not here to complain, only to express I used the proper channel in the way of the Contact Form on their site with my order number and a polite inquiry. Also PM'ed board rep. I fully expect they will respond in kind fairly shortly with assistance.
12-25-2016, 04:07 PM
If you have not noticed Matt did have some issues that were addressed in this thread, so getting some Evomuse products to NP Could of been an issue
Paypal's War on Supplements, store locked out
*His store was locked out*
I know about black friday we just got gut health in because of the reformulation he had going on with the new formula.
Shoot me a PM With your order # and what you got and your email address and we will get on top of it tomorrow.
12-25-2016, 04:52 PM
It's ok, I contacted NP directly with their form. It should be enough to get the ball rolling. No hurry.
12-25-2016, 05:06 PM
12-25-2016, 08:32 PM
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