- 12-08-2016, 09:03 AM
Big props to @NutraPlanet15 for all the hard work. He said the sales were the biggest they have ever been.
Glad I could assist when things were wrong. We are here to make them right.
- 12-12-2016, 08:59 PM
For the record, I had no idea there was a Nutraplanet rep monitoring posts on the this forum when I initially inquired to the members about their customer service experiences, but even if I had, I still would have gone the phone route first, then email, and then moved on to a competitor when neither of those generated a response from you. If I wasn't a member of this forum, then what? Do I try to find you on another forum I belong to? How much time and effort would you expect me to spend on some internet Search-And-Locate Expedition like that? That's like going into your local grocery store, finding no cashier when you're ready to check out, and being told all the cashiers are in the break room and to go find somebody there to check you out. I walk out and leave my loaded cart sitting if there are no check out lines attended and go to a competitor, just like I left my cart sitting on your website and went to Amazon to get what I needed.
Customers vote with their dollars, and you lost mine, and given your reaction and response, it's not likely you'll be winning many votes from me anytime soon.
12-12-2016, 09:06 PM
Sounds like someone needs a hug.
12-13-2016, 10:16 AM
Nutraplanet really like to use their reps to gang up on anyone who make a honest complaint. Been there before. No point wasting time with them.
12-13-2016, 10:18 AM
Gang up? I've been following along and nobody has done that.
12-13-2016, 10:25 AM
Read other threads here abt complaints regarding Nutraplanet's non existent customer service.
They and their reps here stroke their own ego by ganging up and putting down customers who gives genuine negative feedbacks.
12-13-2016, 10:40 AM
12-13-2016, 10:42 AM
12-13-2016, 10:42 AM
12-13-2016, 12:03 PM
You don't want great customer service?
I think if someone made a statement about fixing an order or something lost having a rep check their order status would be one of the first issues they would want addressed
12-25-2016, 03:34 PM
Placed an order on December 18th for a few things by Evomuse (Great products, btw! Matt has won me over time and again) and it's still processing.
I'm not here to complain, only to express I used the proper channel in the way of the Contact Form on their site with my order number and a polite inquiry. Also PM'ed board rep. I fully expect they will respond in kind fairly shortly with assistance.
12-25-2016, 04:07 PM
If you have not noticed Matt did have some issues that were addressed in this thread, so getting some Evomuse products to NP Could of been an issue
Paypal's War on Supplements, store locked out
*His store was locked out*
I know about black friday we just got gut health in because of the reformulation he had going on with the new formula.
Shoot me a PM With your order # and what you got and your email address and we will get on top of it tomorrow.
12-25-2016, 04:52 PM
It's ok, I contacted NP directly with their form. It should be enough to get the ball rolling. No hurry.
12-25-2016, 05:06 PM
12-25-2016, 08:32 PM
12-25-2016, 08:34 PM
NutraPlanet15 and we will assist you.
Give me your order #, Email, and what you picked up. I will forward it over and get you squared away.
12-28-2016, 07:18 AM
Wanted to post up yesterday. Received shipping notification last night.
As @The Solution stated. Cannot wait for my Evomuse to arrive. My wife actually gave me sh1t for even asking about it then ordering too little.
I have no words. Lol.
12-28-2016, 08:20 AM
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