- 11-30-2016, 12:27 PM
- 11-30-2016, 02:08 PM
11-30-2016, 08:20 PM
Just got my NP Order in from black friday
had 2-30 serving full size products for free included and well over a dozen + Samples
Good stuff from NP
11-30-2016, 08:33 PM
11-30-2016, 08:40 PM
I know @NutraPlanet15 said they had over a 4 foot stack of orders they had to process from Black Friday which has been causing some backup.
I know i placed an order for another online retailer on the 25th, and i still do not have tracking confirmation or shipment updates.
Its just a VERY busy time of the year. Your orders will be taken care of. No question about that!
"Almost all orders be caught up till Tuesday by tomorrow
Lot of deals oversold of course..
12-01-2016, 12:24 AM
I had an issue with an order I placed on nutraplanet recently that didn't get answered on email. I came onto AM and messaged @NutraPlanet15 and it was taken care of extremely quick. Have ordered multiple times from them(twice on Black Friday) and will continue to do so until they give me a reason not to.
12-01-2016, 05:26 AM
12-01-2016, 08:31 AM
used to order from the old Nutraplanet side. I had a 350$ coupon because I never got what i ordered, and suddenly they updated the design of the site and I lost my coupon. When I then contacted customer service they said they where going to fix a new coupon... 1,5 year later I still have not gotten my coupon, and each time I have tried to contact them on mail or facebook, I can see they have read my message, but they do not respond...
Im never going to order from Nutraplanet again.
12-01-2016, 06:18 PM
I received 2 separate emails this afternoon that both say my order was processed and shipped today. However, one email gave me a tracking number for USPS, and the second email gave me a tracking number for FedEx. Was the order broken into 2 smaller packages or was this an error? Also I would like to know if I should I be expecting 2 separate packages or just one?
12-01-2016, 06:25 PM
It is 2 boxes. One shipped out...then we got the missing product and shipped it out right behind it.
12-01-2016, 06:30 PM
12-01-2016, 06:40 PM
12-02-2016, 08:33 AM
I've had issues with NP orders since the changes, but that said I've always had them corrected when reaching out on here. But the website does say 24/7 customer service and I have not seen that yet, given that I called the number yesterday and no one answered, and the live chat was not online when I tried either.
12-02-2016, 09:23 AM
12-02-2016, 09:50 AM
I would have thought based on the volume of the inventory listed that there would be more than one person taking care of customer service, you hiring?
12-02-2016, 03:18 PM
12-03-2016, 08:32 PM
I used to often order from NutraPlanet, but quit over a year ago due to high shipping costs. I recently tried to order 2 boxes of protein bars and shipping was over $10. I can order from lots of other sites for $5 or $6 flat rate shipping or even find free shipping deals.
12-04-2016, 03:50 PM
12-05-2016, 10:33 AM
I had very good service with my Thanksgiving/Black Friday purchase...received everything Thursday December 1st
A lot better than Nutriverse whom I ordered same day, got a tracking number Monday, Nov 28, shipper still has not got the items to ship, and OL, still says processing. Nutraplanet order below...
**Refresh Stack** - Xtend Perform + Free Flexatril 90 tab Quantity: 1
Controlled Labs - Orange Triad 270ct w/ free NP Green Tea 500mg/ 60v cap Quantity: 3
Max Gain Stack!! - 2 x M-Test and 1 x Epi-Plex - BF DEAL Quantity: 2
SNS - PLCAR-500 Quantity: 2
AI Sports Nutrition L-Carnitine L-Tartrate Quantity: 1
Plus a sh|t-ton of xtend sample packs
Shipping was 8.99 which I think is very reasonable for the amount shipped.
12-05-2016, 12:12 PM
12-05-2016, 06:16 PM
I don't want to hijack the thread, but does anyone know how the tracking of FedEx International Mail Service works? It arrived at Newark, NJ within two days, but now the status is "delivered" (signed by FedEx) for a few days. The tracking is pretty weird in general for me, as I am not mentioned as the final destination and the package is like 35 pounds (so I guess it is all the international deliveries). Does anybody have experience with this tracking? I find it confusing. It is the first time I use FedEx International Mail Service
12-05-2016, 08:21 PM
12-06-2016, 12:41 PM
12-06-2016, 12:45 PM
12-06-2016, 06:12 PM
Regardless for those reading if NP offered the higher time sensitive delivery, which will provide further details, you my friends are going to pay.
For those saying the cost of reg shipping is still to high, this was mentioned before and very understandable.
So put it like this, you pay 6 flat and get your product
You pay a few more bucks, mention your on AM and get a ton of freebies (not some crap you will never use) that will make up for the extra 2-3 dollars.
Not hard to figure out
Also, anytime anyone has had an issue Bob has been all over it and bending over backwards as well as NP to assist.
I have said it before and will continue to say this, being on this forum has its perks. Use them guys
Vein Nutrition Rep InstaGram Smith_69_16
Use code Smith10 for 10% off your order
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