Blesum
Maestro
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I feel like I have no choice but to take this public in the hopes of getting customer service. I'm this close to saying goodbye to Nutra after years of loyalty and thousands of dollars.
I ordered a bunch of supps recently. One of the items was a 200-pill bottle of X-Factor Advanced Arachidonic Acid. When I opened it, there was a fishy smell that I dismissed. After a few days the smell became much worse and pungent, and my hands were covered in an oily substance every time I took the pills. Now the pills in the bottle are clumping and foul smelling.
I used the website (horrible changes if you ask me, couldn't even access my order history anymore) contact form around July 2 I think it was to ask for an exchange or a solution. Waited about 5 days, no response.
So on July 7 at 5 AM, I emailed support@nutra directly to ask for help. Waited a couple of days. No response.
On July 9 at 2 AM I PM'ed NutraPlanet CS here asking for help. No response.
It's now the 11th and I'm in the middle of a bulking cycle with a bunch of other items and want this to be resolved ASAP to minimize the disruption that this is causing.
Order # 530608
Once this is taken care of, I'll be happy to remove my post or if you have admin powers in this subforum.
Respectfully,
Blesum
I ordered a bunch of supps recently. One of the items was a 200-pill bottle of X-Factor Advanced Arachidonic Acid. When I opened it, there was a fishy smell that I dismissed. After a few days the smell became much worse and pungent, and my hands were covered in an oily substance every time I took the pills. Now the pills in the bottle are clumping and foul smelling.
I used the website (horrible changes if you ask me, couldn't even access my order history anymore) contact form around July 2 I think it was to ask for an exchange or a solution. Waited about 5 days, no response.
So on July 7 at 5 AM, I emailed support@nutra directly to ask for help. Waited a couple of days. No response.
On July 9 at 2 AM I PM'ed NutraPlanet CS here asking for help. No response.
It's now the 11th and I'm in the middle of a bulking cycle with a bunch of other items and want this to be resolved ASAP to minimize the disruption that this is causing.
Order # 530608
Once this is taken care of, I'll be happy to remove my post or if you have admin powers in this subforum.
Respectfully,
Blesum