NEW LOW FLAT RATE FOR INTERNATIONAL CUSTOMERS!!!
- 01-03-2014, 11:21 AM
I've made an order during black Friday and still didn't get it. I sent an email to customer support but got the copy and paste answer too. All my other black Friday orders have come in. The last time an order took so much time from US to my place I got nailed with duties and taxes. It was with another online company btw. I hope it doesn't happen but I'm prepared to pay more.
- 01-07-2014, 02:54 AM
- 01-07-2014, 06:24 AM
01-07-2014, 07:15 AM
01-07-2014, 03:51 PM
01-07-2014, 11:55 PM
01-08-2014, 12:34 AM
01-08-2014, 03:25 AM
I'm also kicking myself as I did a second order as part of the New Years sale and went with the free shipping option.........flat rate.
And another thing I was wondering I know these orders have no tracking but when I check the link on order status at NP they keep updating it each day and it currently shows "Jan 08, 2014 03:05 Electronic Shipping Info Received FAYETTEVILLE, GA".
So does this mean anything?
01-08-2014, 04:04 AM
01-08-2014, 05:57 AM
01-09-2014, 02:46 AM
Yeah baby. Arrived home from work today and there's my order.
Looked like someone had stood on it in transit but after opening it I found everything was OK.
It hadn't been inspected either so that didn't add to the delay. So I guess in future I just need to be a bit more patient or pay the extra amount for quicker delivery.
01-13-2014, 06:36 PM
01-22-2014, 07:18 AM
01-22-2014, 09:11 AM
Lucky you. My package left December 4th and I still didn't receive it. It's either lost in mail or customs has it.
01-22-2014, 09:41 AM
01-22-2014, 09:45 AM
I also found that NP customer service not helpful at all. I really like the deals here but I'm not going to order from them again.
01-22-2014, 06:34 PM
01-22-2014, 06:54 PM
Mine was ordered on the 1st January, shipped on the 8th January.
I shall let you know when it arrives.
01-23-2014, 09:04 AM
01-23-2014, 09:08 AM
It's good to hear. I really don't know what happen to mine. I placed an order at another site on the 16th and got it yesterday without any problems.
01-28-2014, 05:08 PM
01-28-2014, 05:24 PM
I spoke to CS yesterday and he said he was going to talk to the warehouse team to see what they are going to do. I gave him permission to refund my visa and he said he was going to email me with a refund or options that I can do. CS figured that it was lost in mail. It wasn't returned to their warehouse and there is nothing illegal in Burn24 that Canada customs would destroy or hold on to it.
Well today I got no email and I tried calling them 3x and was put on hold. I now know it will keep you on hold for 25mins before disconnecting. This happened all 3x. Thank God for speaker phone. Very disappointed with Nutraplanet.
01-28-2014, 06:49 PM
01-28-2014, 08:08 PM
01-29-2014, 06:22 PM
Any news on your refund? I tried emailing but no response, funny that.
Any other email you send is promptly replied.
01-29-2014, 09:31 PM
I first sent them a message on facebook which they read and then they marked it unread. So I called them and it was the same thing like yesterday so I decided to try the sales department after I couldn't get through CS. I tried a few times and at one point I was told that there was 19 people ahead of me. It was taking forever so I sent them another email but so far no response.
01-29-2014, 10:10 PM
01-29-2014, 10:22 PM
I know. Terrible customer service. I still can't believe that they read my email on facebook and then marked it unread.
01-30-2014, 10:43 AM
I got through today. Nutraplanet is from Atlanta which was hit with a snow storm that crippled the city for a few days. That is why no one was answering the phone the last 2 days. No one was able to show up to work. My problem still hasn't been resolved. I need to call back and speak to the person who handles the FIMS shipping. Being from Canada I understand about the snow storm and all but it's dragging. Let's see what happens when I call back.
01-30-2014, 10:46 AM
01-30-2014, 11:58 AM
01-30-2014, 01:36 PM
Yes I should be getting my refund. I'm very happy about that. The person I dealt with was fair and very helpful. I just didn't realize that Atlanta was affected so badly by the snowstorm. It makes sense that people couldn't get to work since the city is not equipped for that type of weather. I felt I was being ignored but that was not the case. I will say it's better to speak to them on the phone then by email unless it's something minor.
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