NEW LOW FLAT RATE FOR INTERNATIONAL CUSTOMERS!!!
- 12-10-2013, 03:33 PM
- 01-01-2014, 11:11 AM
I did a small order with the flat rate but now regretting it because many members are complaining about FedEx not sending the packages to AUS and getting stuck in customs with no idea what is going on.
I frankly want a refund now but it's too late
- 01-01-2014, 09:28 PM
Well it's been over a month now with absolutely nothing we can do about this bs.
When can we get a refund for this mess is what i wanna know.
01-02-2014, 08:47 AM
Maybe fedex can send the package back to NP? The only way you may get a full refund. But even then, that will be another at least a few months until you see anything
01-02-2014, 08:55 AM
01-02-2014, 12:54 PM
01-02-2014, 07:02 PM
It's amazing how ur money can just be considered left in limbo! Has anyone in aus actually got their order in with fedex flat rate?!
01-03-2014, 04:04 AM
Yeah I'm starting to think using the cheap rate is going to cost me.
I ordered on the 9/12/13 and still no delivery. Hopefully it's just the Xmas & New Years delay.........hopefully.
01-03-2014, 06:04 AM
01-03-2014, 06:19 AM
i ordered with flat rate and it was here after about 2 1/2 weeks, but that was in OCT, before all the added delays of black friday/xmas
01-03-2014, 12:21 PM
I've made an order during black Friday and still didn't get it. I sent an email to customer support but got the copy and paste answer too. All my other black Friday orders have come in. The last time an order took so much time from US to my place I got nailed with duties and taxes. It was with another online company btw. I hope it doesn't happen but I'm prepared to pay more.
01-07-2014, 03:54 AM
01-07-2014, 07:24 AM
01-07-2014, 08:15 AM
01-07-2014, 04:51 PM
01-08-2014, 12:55 AM
01-08-2014, 01:34 AM
01-08-2014, 04:25 AM
I'm also kicking myself as I did a second order as part of the New Years sale and went with the free shipping option.........flat rate.
And another thing I was wondering I know these orders have no tracking but when I check the link on order status at NP they keep updating it each day and it currently shows "Jan 08, 2014 03:05 Electronic Shipping Info Received FAYETTEVILLE, GA".
So does this mean anything?
01-08-2014, 05:04 AM
01-08-2014, 06:57 AM
01-09-2014, 03:46 AM
Yeah baby. Arrived home from work today and there's my order.
Looked like someone had stood on it in transit but after opening it I found everything was OK.
It hadn't been inspected either so that didn't add to the delay. So I guess in future I just need to be a bit more patient or pay the extra amount for quicker delivery.
01-13-2014, 07:36 PM
01-22-2014, 08:18 AM
01-22-2014, 10:11 AM
Lucky you. My package left December 4th and I still didn't receive it. It's either lost in mail or customs has it.
01-22-2014, 10:41 AM
01-22-2014, 10:45 AM
I also found that NP customer service not helpful at all. I really like the deals here but I'm not going to order from them again.
01-22-2014, 07:34 PM
01-22-2014, 07:54 PM
Mine was ordered on the 1st January, shipped on the 8th January.
I shall let you know when it arrives.
01-23-2014, 10:04 AM
01-23-2014, 10:08 AM
It's good to hear. I really don't know what happen to mine. I placed an order at another site on the 16th and got it yesterday without any problems.
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