I was very excited to receive my first order, but it never came. Let me state that this is not really nutraplanets fault, but more of a problem with their choices made.
Prior to receiving my order i called usps to require a signature on my order, they said it was already required. Later, my delivery said it was delivered, but I never received it. I immediately called USPS and the lady said that I was correct and should have needed a signature for them to leave it- regardless, they are typically not allowed to leave packages at the door of an apartment complex for this reason. Anyways, apparently the dipstick delivery guy did. The lady on the phone said I would hear back in one business day, I never did.
I called them, and waited on hold for an hour and a half until I gave up. I called later that day and waited 12 minutes and said f it.
Then, I called again today, still not knowing wtf is going on. The lady said a signature wasn't required and that I may or may be able to get reimbursed, and I would have to call the local post office. Fine, I did this and dealt with the most rude c*nt ever. She hung up on me after continuously interrupting me and trying to get me to call the number I had been.
Pretty annoyed by now I got in the car and drove to that location and asked to speak to whoever that was on the phone. I said I would fire her immediately and if I had ever acted like that at any customer service job I've had in the past I'd definitely be fired. They ignored that and asked me what I was there for... In my head I said whatever and repeated this whole story nicely to the "boss lady" the original clerk had called over. She took my info and said I'd be getting a call.
So I am left knowing nothing, and to file a claim apparently it needs to be on the sender's (nutraplanets) end.
I will now never deal with USPS ever again- and unfortunately nutraplanet either due to them being the carrier.
I'd highly suggest switching who handles your orders.