nutra putting its own groceries in my basket lol

  1. nutra putting its own groceries in my basket lol


    Lately when I go to checkout at nutra it tries to sneak in other items in my basket that I hadn't even looked at while I was there so I know I couldn't have done it myself lol. Anyone else experience this? I almost ordered 250 bucks in protein because of it. its kinda shifty to me that that would be happening
    Why not zoidberg?

  2. Administrator
    Admin's Avatar

    Yes, they try and sneak $250 worth of protein in my cart all the time.



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  3. Quote Originally Posted by Admin View Post
    Yes, they try and sneak $250 worth of protein in my cart all the time.
    Lol i'm totally serious next time it happens I'll screenshot it. Then it'll be no more mister rolly eyes for you lol
    Why not zoidberg?
    •   
       

  4. Administrator
    Admin's Avatar

    No, I will be. I'm sure they are sneaking it in...on purpose...so they can fool you, especially when $250 of protein shows up at your door and they have to then issue a return, pay for shipping it back and the expenses of chargebacks. I'm sure THAT's their plan...and be sneaky about it. I mean, in the last 8 years of being on AM, they have many issues of being "sneaky" and "shifty".



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  5. Quote Originally Posted by Admin View Post
    No, I will be. I'm sure they are sneaking it in...on purpose...so they can fool you, especially when $250 of protein shows up at your door and they have to then issue a return, pay for shipping it back and the expenses of chargebacks. I'm sure THAT's their plan...and be sneaky about it.
    Hey now no need to get upset. I'm sure its not on purpose. Its just a really really annoying thing that's been happening to me. And how would I go about proving that I didn't order it when its on my receipt and packlist ? And whose to say then that they wouldn't say I can't return it because they have records of me ordering it and it wasn't a mistake?( hypothetical here don't get all upset lol)
    Why not zoidberg?
  6. Administrator
    Admin's Avatar

    1. You are the one accusing a business of being sneaky and shifty with no proof.

    2. All orders have records. You can't charge a card an amount without going through 3rd party verification (usually 2 companies). That 3rd party will always side with you on a dispute if you state you didn't order it.

    3. Shipping is done by a 3rd party and by weight, if need be. There is a paper trail by that company as well. It makes no sense to add $250 of protein, which costs significantly more to ship, only to have to pay for it to be shipped back when you dispute it.

    4. You don't need to prove it. You can call your CC company and state I didn't order this and I don't want it, show proof of shipping and they refund you the charge. Then NP gets sent a letter stating you are disputing it while the CC company gives you your money back.


    I'm not upset, I'm mildly annoyed that someone would come on here and post to the public a company is being dishonest by trying to sneak items into an order. Maybe next time, you could ask whats going on before implying they are being sneaky and shifty. Email customer support and state you are having issues so they can look into it.



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  7. Help help im being repressed!(i hope your a Monty Python fan lol)I was exaggerating it was only a 60 something tub but the amount doesn't matter. Its the weird fact that its happening. I understand their a sponsor so you will defend them till death. I am NOT trying to slander them or their name they have been good to me so far but the last 3 checkouts have done this to me and was wondering if anyone else had it happen to them. Its like going to the store and having the checkout lady throw in a extra cabbage lol. So naturally I'm going to wonder if they do it on purpose. If they do then that's kinda strange, if they don't then oh well I'm sure it'll get fixed sooner or later. Once again so you don't go all crazy NUTRAPLANT IS A GOOD COMPANY lol

  8. But there was no need to attack me
  9. Administrator
    Admin's Avatar

    Quote Originally Posted by macdady View Post
    Help help im being repressed!(i hope your a Monty Python fan lol)I was exaggerating it was only a 60 something tub but the amount doesn't matter. Its the weird fact that its happening. I understand their a sponsor so you will defend them till death. I am NOT trying to slander them or their name they have been good to me so far but the last 3 checkouts have done this to me and was wondering if anyone else had it happen to them. Its like going to the store and having the checkout lady throw in a extra cabbage lol. So naturally I'm going to wonder if they do it on purpose. If they do then that's kinda strange, if they don't then oh well I'm sure it'll get fixed sooner or later. Once again so you don't go all crazy NUTRAPLANT IS A GOOD COMPANY lol
    I defend them because they are good honest people. And it is annoying when people such as yourself come on here and use the word sneaky and shifty to describe them without any proof whatsoever. I would first look at who is using your computer, or your login, or adding items to your cart when you don't know it...or if you have a virus. Or if you are using an iphone/smartphone and touching the add to cart when you don't know it....If its a software issue, I would expect to hear many more people complain about it considering the number of orders they process.

    Next time, ask if its ever happened to people before using the words sneaky and shifty, implying they are doing it on purpose.



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  10. Administrator
    Admin's Avatar

    Quote Originally Posted by macdady View Post
    But there was no need to attack me
    And they was no need to imply they are sneaky and shifty.



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  11. Administrator
    Admin's Avatar

    Quote Originally Posted by Dirty Dan View Post
    This is completely off topic Admin and I apologize, but I was going to add a funny picture and caption in this thread but wasn't able to. How come when your in a thread in the Nutraplanet subsection it doesn't give you the option to attach photos from your camera or library?

    On the app?



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  12. Quote Originally Posted by Admin View Post
    I defend them because they are good honest people. And it is annoying when people such as yourself come on here and use the word sneaky and shifty to describe them without any proof whatsoever. I would first look at who is using your computer, or your login, or adding items to your cart when you don't know it...or if you have a virus. Or if you are using an iphone/smartphone and touching the add to cart when you don't know it....If its a software issue, I would expect to hear many more people complain about it considering the number of orders they process.

    Next time, ask if its ever happened to people before using the words sneaky and shifty, implying they are doing it on purpose.
    OK I'll admit sneaky and shifty was a bad choice of words... I'll apologize for that one. I wasn't trying g to say their bad people they have be great to me so far. I was only asking people if they have had the same thing happen to them. Again wasn't trying g to hurt nutra in any way. I use them for 90% of my supps lol
    Why not zoidberg?

  13. we cool on the playground? I don't want any bad blood. Even if I've never seen your face haha
    Why not zoidberg?

  14. Nutraplanet has the best customer service of any online shop I've ever experienced. Macdady, maybe you put some stuff in your cart the last time you were on the site and logged out but forgot about it. Like any good online retailer, it will save your cart when you log out. I suggest refreshing your browser before you click "checkout".
  15. Administrator
    Admin's Avatar

    Quote Originally Posted by macdady View Post
    OK I'll admit sneaky and shifty was a bad choice of words... I'll apologize for that one. l

    Issue over then. Contact them Monday and see if they have noticed anything.



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  16. Quote Originally Posted by T-Bone View Post
    Nutraplanet has the best customer service of any online shop I've ever experienced. Macdady, maybe you put some stuff in your cart the last time you were on the site and logged out but forgot about it. Like any good online retailer, it will save your cart when you log out. I suggest refreshing your browser before you click "checkout".
    I don't real put anything in my basket unless I'm buying it right then. But I won't rule out the possibility that its my fault
    Why not zoidberg?

  17. Quote Originally Posted by macdady View Post
    I don't real put anything in my basket unless I'm buying it right then. But I won't rule out the possibility that its my fault

    Nutraplanet, would never do anything like that. That's just insane. It's more than a possibility, it is your fault. You're publicly making false accusations of a well trusted internet retailer. This is a problem.


    Thread should be deleted.
  18. Administrator
    Admin's Avatar

    He apologized. Lets relax now...its Saturday, go have a beer...its happy hour somewhere.



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  19. Similar thing happened at Amazon to my girlfriend. Something to do with storefront system?
  20. Administrator
    Admin's Avatar

    Quote Originally Posted by Dirty Dan View Post
    Yeah, it's not a big deal just more or less curiosity.

    Seems fine to me.



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  21. Quote Originally Posted by macdady View Post
    I don't real put anything in my basket unless I'm buying it right then. But I won't rule out the possibility that its my fault
    Happens to me on many sites.. i dont even remember looking at the stuff, but i must haha

  22. This happens when you add items to your cart and never check out. The next time you come back and log in they will still be in your cart from the previous visit, and any items you had in your cart will be merged with your old cart.

  23. Quote Originally Posted by Dirty Dan View Post
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    Representative of Chaos and Pain, LLC
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  24. Quote Originally Posted by pyrobatt View Post
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  25. Quote Originally Posted by DJBeanPole View Post

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    Representative of Chaos and Pain, LLC
    https://www.facebook.com/ChaosAndPain Like us on facebook!
    http://www.chaosandpain.com/

  26. Quote Originally Posted by pyrobatt View Post
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  27. Quote Originally Posted by DJBeanPole View Post
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  28. It seems to always happen to me the next day after I get black out drunk..

  29. As some members have previously stated, if you add items to your cart when signed in and then don't check out, they will be saved. The next time you're browsing on the site and add some items to your cart when not logged in, when you do sign in to complete your purchase the two baskets will combine. Please double check the items and quantities before proceeding to checkout to prevent any unintended purchases. If this does happen, just contact NP Customerservice and they'll get you sorted out in no time.

  30. i dont know if its my internet or browser setting or what but nutra doesnt save items in my cart anymore
    i could use to browse and add/delete all night then place the order the next day, now after a couple hours i have to re add everything, hate it
    havent placed an order since ;p;p;p kidding but it sucks how i have to add everything back item by item

  31. You clearly know what you are doing, you’ve covered so many bases.Thanks!
  

  
 

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