I want to start off by saying I am a loyal NutraPlanet customer and always recommend people visit their site for all their supplement needs, but this last experience has left a sour taste in my mouth that I hope can be washed away.
I recently ordered an Eviscerate from NP and when I noticed my bank account was low I checked my online order and noticed it added a SS Shift and a SAN Dr. Feel Good to my order. When I accepted the order it said $37.99 plus shipping. When I called to get it fixed I was told by the representative that it was a glitche because I had added those two to my cart a while back and they disappeared until I ordered my Eviscerate and they didn;t reappear until after processing where they were added on prior to me accepting the payment. The rep said to send them back and I planned on it, I'm hoping I do not get charged a restocking fee becuase I was unable to see physically on the screen I was being charged more and for two other products.
Now upon recieving my package today I noticed the bottom corner was wet. When I opened said package the inside was also soaked with the Eviscerate. Upon inspection I noticed the lid to my Eviscerate was UNSCREWED, causing the leak, and there was NO SEAL preventing the leak.
All I want is to recieve a new Eviscerate and send back the SS Shift and SAN Dr. Feel Good without a restocking fee. I hope a representative from NP can chime in and help me correct these errors.
Below are a couple images of the Eviscerate and the package it came in.
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