- 11-29-2010, 11:52 AM
Let me start off by saying i love Nutraplanet and all the deals i get from them. I have been a regular since 08. But my last order has gone beyond frustration levels for me. I sent in my order on the 17th knowing I'd have to wait on Protocol cause it was a presale. Then it processes on the 19th. But now my order won't ship till the 1st of December. Because NOW's Gr8-Dophilus was on shortage apparently. Which it never said on the site, said in stock 1 to 2 business days. So its going to roughly be a month from ordering till i receive my order cause gosh knows i live way up in Washington and takes forever on shipping. Its been a rough time waiting on my order i usually love Nutra but this time has gotten out of hand for me.
- 11-29-2010, 02:10 PM
You have identified the item that is causing an unexpected delay in your order?
You have chosen to wait for this OOS item which will delay the balance of your order?
One or more products in your cart are currently oversold. This may delay the shipment of your order.Life is a terminal condition.
She thinks that happiness is a mat that sits on her doorway.
11-30-2010, 12:53 AM
I didn't choose to wait for this out of stock item it wasn't out of stock when i put it in my cart and checked out. There was a presale item which was Protocol but that was going to be in later that week. Then apparently NOW's Gr8-Dophilus went on a shortage from what i was told by customer service. Which i wasn't informed of cause on the site it said in stock when i placed it in my cart. So now i have to wait till December 1st for my order to be shipped, for something i placed on the 17th.
11-30-2010, 01:53 AM
11-30-2010, 05:45 AM
11-30-2010, 01:35 PM
11-30-2010, 02:53 PM
11-30-2010, 04:01 PM
11-30-2010, 06:39 PM
When you order the NOW Gr8 , it should subtract your item from inventory so that we don't oversell. Did the item say In-Stock, or perhaps 2-4 business days? Sometimes we get hit by shortages on items that aren't listed as OOS and just take longer to arrive than we anticipated.
11-30-2010, 07:54 PM
I cant wait for my order from black friday to ship, guess back order stuff is not in yet, burned another hole in my pocket NP!!
11-30-2010, 08:08 PM
11-30-2010, 11:09 PM
It happens man, should have just called and got it straightened out. Much easier to communicate directly over the phone. Beats buying from a store any day tho!
12-01-2010, 12:42 AM
12-01-2010, 08:41 AM
12-01-2010, 01:23 PM
12-01-2010, 02:48 PM
Just as a note to this thread.....Your issues can be resolved much easier by contacting us directly. We do not always have the time to check the forums. Our reps on here do an outstanding job of passing these on to us, but sometimes unfortunately these messages can fall through the cracks. We always welcome your calls and emails as we strive to provide the best customer service in the business.
12-01-2010, 07:53 PM
12-01-2010, 08:13 PM
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