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International shipping: International Express/International Economy?

  1.  04-28-2010  06:20 PM
    Registered User blind12's Avatar
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    International shipping: International Express/International Economy?


    In the past I would have several shipping options from different companies when checking out. Now I only see 2 options: International Express/International Economy. What company is it ?

    Because if it's Fedex, then their customs processing here in this country is either very complicated (if you do it yourself) or *very* expensive. Either way there's a lot of hassle and expense before I receive the goods.

    With USPS things arrive via regular post service here and their customs processing fees are *several times* lower.



  2.  04-28-2010  06:22 PM
    Registered User blind12's Avatar
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    Oh and the shipping cost at checkout is much higher than before, so I assume it's not USPS. I don't think I will ever order anything via Fedex shipping, it's that bad.

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  3.  04-29-2010  12:30 AM
    Registered User sogone2day's Avatar
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    Where are you from?

  4.  04-29-2010  02:10 AM
    Registered User blind12's Avatar
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    Estonia

  5.  04-30-2010  04:45 AM
    Registered User SynergyIre's Avatar
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    Exact same in Ireland, Fedex shafts you!

  6.  04-30-2010  03:09 PM
    Registered User MasterMind's Avatar
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    Fedex. Same for NZ now apparently

  7.  05-02-2010  09:43 AM
    Registered User slinkrs's Avatar
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    Seriously, for one bottle of pills to ship to Ottawa Ontario it's $60... that HAS to be a joke. Looks like I'll have to go back to BN or BB.com

  8.  05-03-2010  04:20 AM
    Registered User blind12's Avatar
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    In Estonia I get to pay another $50-$60 for customs procedures (plus of course the taxes) so there is no way I will order anything via Fedex.

  9.  05-03-2010  08:54 AM
    Board Sponsor nricciar's Avatar
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    Originally Posted by slinkrs View Post
    Seriously, for one bottle of pills to ship to Ottawa Ontario it's $60... that HAS to be a joke. Looks like I'll have to go back to BN or BB.com
    Could you PM your address to me, I looked into shipping rates for a couple addresses in Ontario, and I was able to ship a single pill bottle for ~$17 to most addresses. If your getting quoted $60 for one bottle it sounds like either the system is not recognizing your address, or there is a bug somewhere.

  10.  05-03-2010  07:19 PM
    Registered User chickenlegscb's Avatar
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    yes i need to know this as well! I usually place orders on nutraplanet but only if i can ship with USPS! What are International Express and International Economy? Please don't tell me you have lost the USPS option off the nutraplanet website i wont be able to order from there any more!

  11.  05-03-2010  07:34 PM
    NutraPlanet NinjaMonkey Rep Steveoph's Avatar
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    Originally Posted by nricciar View Post
    Could you PM your address to me, I looked into shipping rates for a couple addresses in Ontario, and I was able to ship a single pill bottle for ~$17 to most addresses. If your getting quoted $60 for one bottle it sounds like either the system is not recognizing your address, or there is a bug somewhere.
    Nvm: $18.29 for a bottle of Orange Triad.

  12.  05-03-2010  08:46 PM
    Registered User slinkrs's Avatar
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    Originally Posted by nricciar View Post
    Could you PM your address to me, I looked into shipping rates for a couple addresses in Ontario, and I was able to ship a single pill bottle for ~$17 to most addresses. If your getting quoted $60 for one bottle it sounds like either the system is not recognizing your address, or there is a bug somewhere.
    Don't have enough posts to pm yet, hah
    Just try anywhere in Ottawa Ontario, Canada

  13.  05-03-2010  09:31 PM
    Board Sponsor nricciar's Avatar
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    The following was the prices I was quoted for the couple addresses I tried...

    One NutraPlanet Whey Protein was $31.43 to ship.
    Five NutraPlanet Whey Proten's for $59.92 to ship.
    One bottle of Orange Triad was $18.29 to ship.

    If you are getting wildly different rates than above for an address in Ontario check to make sure your address information was filled in correctly as sometimes information is placed in the wrong field (city in zip code, zip code in city, etc).

  14.  05-04-2010  03:23 PM
    Registered User slinkrs's Avatar
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    Originally Posted by nricciar View Post
    The following was the prices I was quoted for the couple addresses I tried...

    One NutraPlanet Whey Protein was $31.43 to ship.
    Five NutraPlanet Whey Proten's for $59.92 to ship.
    One bottle of Orange Triad was $18.29 to ship.

    If you are getting wildly different rates than above for an address in Ontario check to make sure your address information was filled in correctly as sometimes information is placed in the wrong field (city in zip code, zip code in city, etc).
    I've used you guys before and shipping was around what you said, but to the same address now is still $60 for one bottle of pills.

  15.  05-04-2010  04:22 PM
    Registered User bearjuice's Avatar
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    All Aussie's be very careful.I placed an order and asked for it not to be shipped Fedex and they have done so anyway.
    NOT GOOD ENOUGH NP!

  16.  05-05-2010  10:13 AM
    Registered User w3ss's Avatar
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    Originally Posted by chickenlegscb View Post
    yes i need to know this as well! I usually place orders on nutraplanet but only if i can ship with USPS! What are International Express and International Economy? Please don't tell me you have lost the USPS option off the nutraplanet website i wont be able to order from there any more!
    bump for this one..

  17.  05-05-2010  10:46 AM
    Registered User bearjuice's Avatar
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    It would appear that NP dont give a rats ass about their overseas customers

  18.  05-05-2010  01:12 PM
    Registered User niCe99's Avatar
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    Originally Posted by w3ss View Post
    bump for this one..
    I too would like to know the difference between international economy and express


    EDIT

    btw, i just received a package from nutraplanet today. they didnt charge me with brokerage fees. i was curious as to why? in the past, i was always charged with that fee which turned me off from order off of nutra. not saying its a bad thing...just curious if this was not a coincidence. if not, i will be ordering 99% of the time from nutra

    im in CANADA btw

  19.  05-05-2010  03:26 PM
    NutraPlanet NinjaMonkey Rep Steveoph's Avatar
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    Originally Posted by niCe99 View Post
    I too would like to know the difference between international economy and express


    EDIT

    btw, i just received a package from nutraplanet today. they didnt charge me with brokerage fees. i was curious as to why? in the past, i was always charged with that fee which turned me off from order off of nutra. not saying its a bad thing...just curious if this was not a coincidence. if not, i will be ordering 99% of the time from nutra

    im in CANADA btw
    I know we've been working on an arrangement to handle the brokerage fee beforehand, perhaps that's what's finally come to fruition although not 100% sure.

  20.  05-05-2010  04:58 PM
    Board Sponsor nricciar's Avatar
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    Originally Posted by blind12 View Post
    In the past I would have several shipping options from different companies when checking out. Now I only see 2 options: International Express/International Economy. What company is it ?

    Because if it's Fedex, then their customs processing here in this country is either very complicated (if you do it yourself) or *very* expensive. Either way there's a lot of hassle and expense before I receive the goods.

    With USPS things arrive via regular post service here and their customs processing fees are *several times* lower.

    Basically "International Express/International Economy" means nothing when it comes to carrier choice. What is happening on the back end is NutraPlanet is choosing the cheapest method for you based on your chosen time-frame. It could be USPS or FedEx, and in the future even possibly DHL and UPS.

    To help you out though I have added another option on the shipping method page during checkout..... on the right side below where you can change your address you will now see a link called "USPS Rates Only" if you click on it your shipping rates will be refreshed and will be guaranteed to be USPS rates.

    If you choose this option there is a very good chance your shipping costs will go up though (either prices stay the same because USPS was already selected, or USPS was more expensive).

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