Shipping too expensive
- 03-04-2010, 04:41 PM
5lb 100% Whey Gold Standard: $49.99 FedEx Global Express (3-7 days)
oxyelite pro: $25.99 FedEx Global Express (3 - 7 days)
oxyelite pro: $33.94 FedEx (4-5 day)
5lb 100% whey gold standard $55.53 FedEx (4-5 day)
Its still not comparing apples to apples as Global Express is a slower option, but we are not insanely different.
- 03-04-2010, 04:49 PM
03-04-2010, 04:56 PM
03-04-2010, 05:01 PM
03-04-2010, 05:01 PM
And I hope you guys understand that this frustration is due to the fact that I would like to shop at NP but am unable to do so because it's simply costing me more.
03-04-2010, 05:03 PM
I can promise I'm not a machine....unless I'm a machine that doesn't know it's a machine. In which case I could be.
03-04-2010, 05:14 PM
Just didn't want anyone to think i was attacking nutra...so since i was complaining i figured i should also make note when they helped me out
03-04-2010, 05:17 PM
03-04-2010, 05:50 PM
03-04-2010, 06:52 PM
Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!™
03-05-2010, 12:21 AM
Glad to hear eveything worked out, lemme know if you need anything else and thank for choosing nutraplanet!!!
03-05-2010, 12:36 AM
03-05-2010, 02:56 AM
I think some of the quotes are a bit wrong from USPS sometimes.
10 packs of thermo gum shipped to Australia via Priority Mail International is $44
and via express mail its $52. Sorry but thats just wrong. $44 for gum that weighs nothing and doesnt take up a massive amount of box space??
Just to compare 3 tubs of Ultima plus 2 T-force cost $53 via priority in January!
I know its not you guys but somethings really wrong with the shipping quotes sometimes.
03-05-2010, 04:28 AM
Being a PowerSeller on the Bay, I understand stuff happens sometimes with those shipping calculators sometimes that seem to be off and also some people are not aware of actual shipping charges if they don't ship things. Every time I have ordered from Nutra I have been happy, if I order over $75 free shipping, if its under its still a good average shipping cost. Nothing over the top, sometimes I just hold off on an order till It works out for me where I save some money, get the product I want and still support a great company I like.
03-06-2010, 07:42 AM
you guys need to tap the international customers too
why offer free shipping for domestic customers?
why not charge domestic customers shipping?, and lower the international charges from the money made on domestic shipping charges?
that way u have a bigger pool of worldwide customers
just a thought...of course those domestic customers won't be happy...but hey nutra is still cheaper pricewise
03-07-2010, 11:26 AM
03-08-2010, 12:21 AM
03-13-2010, 02:13 PM
03-14-2010, 01:07 AM
Sooo....rather than pay for shipping cost of $15-$25 on your tiny orders of $30-$60 consider spending that hard earned money on quality discounted products and then pay NO shipping cost - AKA: FREE SHIPPING
Unfortunately, as you international customers are keenly aware this offer does not apply to you. As The NP CSR stated, we are presently working on an arrangement with a reputable carrier.
03-14-2010, 06:27 AM
My last order which contained 3 small bottles (2 powerfull and 1 yohimbine) and I paid 40$ for the shipping and got my order within a week.
Clearly there is something wrong with the international shipment. Do we pay for the others in US or what?
If you want to grow, you should think to improve your business with the international customers and shipment prices have to be improved.
03-14-2010, 06:33 AM
fedex seems to be a good company to offer services, but IMO the shipping fees is just too high for small amount buyers. Maybe you guys should offer other choices of shipping?
03-14-2010, 08:44 AM
I live in the uk and it cost me 35 dollars for shipping, wich is more than any other store i use in america, but i can get better items and it always gets delivered.
Gause institute member
Need2slin designer.Product designer/ N2BM admin.
03-14-2010, 09:13 AM
03-14-2010, 10:18 AM
Thank you for your understanding and continued support.
03-14-2010, 10:21 AM
03-14-2010, 11:01 AM
Appreciate you looking into cheaper international shipping options...
I've ordered once from you a while ago to europe, you have pretty good prices, unfortunately it ended up being quite expensive: shipping + customs taxes (I know you can't control possible taxes) but many times I simply order WITHIN europe, though the prices are higher, because it's just not tolerable (for me) to pay so much money for shipping. I agree iherb's $4 international shipping is amazing...
When I frequent other US stores and look up their international shipping options, they sometimes list prices like $60-120 for shipping a few supplement bottles... no fun.
03-14-2010, 12:07 PM
a problem is the tax... when you get bigger order, you get higher risk to be taxed, import charge plus VAT can be nearly 25% Usually smaller package can skip the tax easier.
In this case everyone who joins the group order has to agree to share the tax once 'get caught'.
It's still fine, I am just wondering if UK border will confiscate some....
(if product is confiscated, in this case the customer won't receive the product, do nutraplanet give refund? things which are legal in US are usually legal here too, but UK border can be high-handed)
I have heard somebody's testo booster was confiscated with no reason. You just don't have the time and money to sue the border. theoritically diery product can not be imported from other countries without claim, thus whey protein might also be confiscated....
In my case, my mom sent me some chinese food many times, never got problems... but surely you don't write down 'meat' on your package....
03-14-2010, 01:03 PM
quick noob question,
do other countries tax packages to discourage buying from outside of the country?
03-14-2010, 02:50 PM
Again, I truly stress that NP is working on this the best we can. As has been stated here before, NP makes no money whatsoever when it comes to shipping.
03-14-2010, 02:53 PM
"International Airmail (available to select countries): A Flat $4.00 or Free for Orders Over $60.00! This option applies to orders valued up to $80.00, and weighing 3 lbs or less. This shipment method has a 1 to 4 week delivery time.
Please note: If you choose Airmail delivery, you will not be able to track your order. However, airmail deliveries are very reliable and are a favorite shipping method for our valued customers in Europe and Asia Pacific with an average delivery time of 10 days (including weekends). Also, chances are high that you will not pay any additional customs import taxes. "
I am dedicated customer and a long history at NP but the shipping cost are get too much now that I decided 1 year's ago to not order proteins anymore at NP as it would be cheaper to get the same brand in France.
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