Shipping too expensive

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  1. Quote Originally Posted by darkvard View Post
    The shipping at nutra seems to start at 30$ minimum international(israel)
    while at BB its 6-10$ minimum (which is more normal)
    why is the shipping more expansive here?
    I just decided to run a couple price checks comparing bb.com and np.com shipping prices to israel...

    5lb 100% Whey Gold Standard: $49.99 FedEx Global Express (3-7 days)

    oxyelite pro: $25.99 FedEx Global Express (3 - 7 days)


    On NP....


    oxyelite pro: $33.94 FedEx (4-5 day)

    5lb 100% whey gold standard $55.53 FedEx (4-5 day)


    Its still not comparing apples to apples as Global Express is a slower option, but we are not insanely different.


  2. Quote Originally Posted by jherman08 View Post
    Nutra always looks out for its customers
    They sure do. Only company I order from. They're good people..
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  3. Quote Originally Posted by scott72 View Post
    They sure do. Only company I order from. They're good people..
    Are you sure theyre not machines? Businesses these days often
    forget about the customer and all customer communication
    is not high on their priority list. Nutra is on top of all of that.

  4. all the ninja monkees work overtime

  5. Quote Originally Posted by NutraPlanet CS View Post
    We apologize for this inconvenience. No, we DO NOT make any profit whatsoever on shipping charges. We offer exactly what FedEx or USPS charges us. BB.com does not offer free shipping or a flat rate, like we do, and they works of a lot higher margins. So, since they don't offer free shipping/flat rate, and have a LOT higher margins, they have room to offer the incentive of competitive rates on international shipping.

    We are working VERY hard to establish more competitive shipping rates for our international customers. But, as stated above, you WILL save money overall by shopping with us, compared to other online retailers.

    Thanks for your understanding and business!!!
    I'm glad you guys are working on this problem. And yes it is a problem because I shouldn't have to pay $22.5 to have 1 bottle of Saw palmetto shipped to me. Perhaps it's this flat rate that's causing these high shipping rates?

    And I hope you guys understand that this frustration is due to the fact that I would like to shop at NP but am unable to do so because it's simply costing me more.
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  6. I can promise I'm not a machine....unless I'm a machine that doesn't know it's a machine. In which case I could be.

  7. Quote Originally Posted by jherman08 View Post
    Nutra always looks out for its customers
    Yeah they took care of it quickly, usually don't order on-line all that much just because i hate credit card bills, i pay it off but i just would rather be able to get a bill like the next day and pay it off like that rather than having to wait

    Just didn't want anyone to think i was attacking nutra...so since i was complaining i figured i should also make note when they helped me out
    Mind and Muscle Rep, mindandmuscle.com
    Selling APS, LG, Liquid Labs, Iforce, ALRI, and HI Tech products
    use code: bktee at checkout for a free t-shirt

  8. Quote Originally Posted by Young Gotti View Post
    i pay it off but i just would rather be able to get a bill like the next day and pay it off like that rather than having to wait
    Most credit cards you can pay online, and usually within a 1-3 days after a purchase.

  9. Quote Originally Posted by atjnutrition2 View Post
    I can promise I'm not a machine....unless I'm a machine that doesn't know it's a machine. In which case I could be.
    have you met john connor?

  10. Quote Originally Posted by atjnutrition2 View Post
    I can promise I'm not a machine....unless I'm a machine that doesn't know it's a machine. In which case I could be.
    Either way, you're definitely not human.
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!

  11. Glad to hear eveything worked out, lemme know if you need anything else and thank for choosing nutraplanet!!!

  12. Quote Originally Posted by MrBigPR View Post
    Glad to hear eveything worked out, lemme know if you need anything else and thank for choosing nutraplanet!!!
    NP's protein line asap

  13. I think some of the quotes are a bit wrong from USPS sometimes.

    10 packs of thermo gum shipped to Australia via Priority Mail International is $44
    and via express mail its $52. Sorry but thats just wrong. $44 for gum that weighs nothing and doesnt take up a massive amount of box space??

    Just to compare 3 tubs of Ultima plus 2 T-force cost $53 via priority in January!

    I know its not you guys but somethings really wrong with the shipping quotes sometimes.

  14. Being a PowerSeller on the Bay, I understand stuff happens sometimes with those shipping calculators sometimes that seem to be off and also some people are not aware of actual shipping charges if they don't ship things. Every time I have ordered from Nutra I have been happy, if I order over $75 free shipping, if its under its still a good average shipping cost. Nothing over the top, sometimes I just hold off on an order till It works out for me where I save some money, get the product I want and still support a great company I like.

  15. you guys need to tap the international customers too

    why offer free shipping for domestic customers?

    why not charge domestic customers shipping?, and lower the international charges from the money made on domestic shipping charges?

    that way u have a bigger pool of worldwide customers

    just a thought...of course those domestic customers won't be happy...but hey nutra is still cheaper pricewise

  16. Maybe you should look into dhl? thats what bb is using maybe thats cheaper

  17. I'd still like to see International Airmail, the one that iherb uses.

  18. Quote Originally Posted by nricciar View Post
    I just decided to run a couple price checks comparing bb.com and np.com shipping prices to israel...

    5lb 100% Whey Gold Standard: $49.99 FedEx Global Express (3-7 days)

    oxyelite pro: $25.99 FedEx Global Express (3 - 7 days)


    On NP....


    oxyelite pro: $33.94 FedEx (4-5 day)

    5lb 100% whey gold standard $55.53 FedEx (4-5 day)


    Its still not comparing apples to apples as Global Express is a slower option, but we are not insanely different.
    I dont use fedex as they always seem to go all the way to get me to pay more
    would you compare the other shipping options ? they always seem to be more expensive here
  19. Unbreakable
    David Dunn's Avatar



    Sooo....rather than pay for shipping cost of $15-$25 on your tiny orders of $30-$60 consider spending that hard earned money on quality discounted products and then pay NO shipping cost - AKA: FREE SHIPPING

    Unfortunately, as you international customers are keenly aware this offer does not apply to you. As The NP CSR stated, we are presently working on an arrangement with a reputable carrier.

  20. Quote Originally Posted by David Dunn View Post


    Sooo....rather than pay for shipping cost of $15-$25 on your tiny orders of $30-$60 consider spending that hard earned money on quality discounted products and then pay NO shipping cost - AKA: FREE SHIPPING

    Unfortunately, as you international customers are keenly aware this offer does not apply to you. As The NP CSR stated, we are presently working on an arrangement with a reputable carrier.
    I hope that you will find something too because I still does not understand why with iherb.com I pay 6$ for the international shipping. Yes you read it correctly 6$ !!!! and I get my order within 1 week and an half to get it in France.

    My last order which contained 3 small bottles (2 powerfull and 1 yohimbine) and I paid 40$ for the shipping and got my order within a week.

    Clearly there is something wrong with the international shipment. Do we pay for the others in US or what?

    If you want to grow, you should think to improve your business with the international customers and shipment prices have to be improved.

  21. Quote Originally Posted by login211 View Post
    I'm glad you guys are working on this problem. And yes it is a problem because I shouldn't have to pay $22.5 to have 1 bottle of Saw palmetto shipped to me. Perhaps it's this flat rate that's causing these high shipping rates?

    And I hope you guys understand that this frustration is due to the fact that I would like to shop at NP but am unable to do so because it's simply costing me more.
    you are telling me! how about just ordering a 5g formestane and charged 35.8 usd shipping? I think if you walk to a post office and weight it and send it as normal airmail package it won't be that much.
    fedex seems to be a good company to offer services, but IMO the shipping fees is just too high for small amount buyers. Maybe you guys should offer other choices of shipping?

  22. I live in the uk and it cost me 35 dollars for shipping, wich is more than any other store i use in america, but i can get better items and it always gets delivered.
    Gause institute member

    Need2slin designer.Product designer/ N2BM admin.

  23. Quote Originally Posted by russianstar View Post
    I live in the uk and it cost me 35 dollars for shipping, wich is more than any other store i use in america, but i can get better items and it always gets delivered.
    have you considered group ordering? we guys in the UK can do order together and share shipping fees...
  24. Unbreakable
    David Dunn's Avatar

    Quote Originally Posted by MacWanted View Post
    I hope that you will find something too because I still does not understand why with iherb.com I pay 6$ for the international shipping. Yes you read it correctly 6$ !!!! and I get my order within 1 week and an half to get it in France.

    My last order which contained 3 small bottles (2 powerfull and 1 yohimbine) and I paid 40$ for the shipping and got my order within a week.

    Clearly there is something wrong with the international shipment. Do we pay for the others in US or what?

    If you want to grow, you should think to improve your business with the international customers and shipment prices have to be improved.
    Please take the time to read what the NutraPlanet CS stated:
    Quote Originally Posted by NutraPlanet CS View Post
    We apologize for this inconvenience. No, we DO NOT make any profit whatsoever on shipping charges. We offer exactly what FedEx or USPS charges us. BB.com does not offer free shipping or a flat rate, like we do, and they works of a lot higher margins. So, since they don't offer free shipping/flat rate, and have a LOT higher margins, they have room to offer the incentive of competitive rates on international shipping.

    We are working VERY hard to establish more competitive shipping rates for our international customers. But, as stated above, you WILL save money overall by shopping with us, compared to other online retailers.

    Thanks for your understanding and business!!!
    I am sure that no one here at NP would blame you and we completely understand your desire to be cost conscious and we would appreciate the same consideration.

    Thank you for your understanding and continued support.

  25. Quote Originally Posted by narraboth View Post
    have you considered group ordering? we guys in the UK can do order together and share shipping fees...
    this is a very creative and well thoughtout idea. Get a group together that will place one large order, and split it accordingly.

    Nicely done

  26. Appreciate you looking into cheaper international shipping options...
    I've ordered once from you a while ago to europe, you have pretty good prices, unfortunately it ended up being quite expensive: shipping + customs taxes (I know you can't control possible taxes) but many times I simply order WITHIN europe, though the prices are higher, because it's just not tolerable (for me) to pay so much money for shipping. I agree iherb's $4 international shipping is amazing...
    When I frequent other US stores and look up their international shipping options, they sometimes list prices like $60-120 for shipping a few supplement bottles... no fun.

  27. Quote Originally Posted by AE14 View Post
    this is a very creative and well thoughtout idea. Get a group together that will place one large order, and split it accordingly.

    Nicely done
    yeah, someone nice to collect orders in the UK, place an order in nutraplanet, and when he gets the things, we pay him through paypal...

    a problem is the tax... when you get bigger order, you get higher risk to be taxed, import charge plus VAT can be nearly 25% Usually smaller package can skip the tax easier.
    In this case everyone who joins the group order has to agree to share the tax once 'get caught'.

    It's still fine, I am just wondering if UK border will confiscate some....
    (if product is confiscated, in this case the customer won't receive the product, do nutraplanet give refund? things which are legal in US are usually legal here too, but UK border can be high-handed)
    I have heard somebody's testo booster was confiscated with no reason. You just don't have the time and money to sue the border. theoritically diery product can not be imported from other countries without claim, thus whey protein might also be confiscated....

    In my case, my mom sent me some chinese food many times, never got problems... but surely you don't write down 'meat' on your package....

  28. quick noob question,
    do other countries tax packages to discourage buying from outside of the country?
    Truth

  29. Quote Originally Posted by MacWanted View Post
    I hope that you will find something too because I still does not understand why with iherb.com I pay 6$ for the international shipping. Yes you read it correctly 6$ !!!! and I get my order within 1 week and an half to get it in France.

    My last order which contained 3 small bottles (2 powerfull and 1 yohimbine) and I paid 40$ for the shipping and got my order within a week.

    Clearly there is something wrong with the international shipment. Do we pay for the others in US or what?

    If you want to grow, you should think to improve your business with the international customers and shipment prices have to be improved.
    I dont know if that is an overly fair comparison to be quite honest. The shipping with IHerb is typically much slower, and in addition to that, there is usually no tracking info.

    Again, I truly stress that NP is working on this the best we can. As has been stated here before, NP makes no money whatsoever when it comes to shipping.

  30. Quote Originally Posted by David Dunn View Post
    Please take the time to read what the NutraPlanet CS stated:I am sure that no one here at NP would blame you and we completely understand your desire to be cost conscious and we would appreciate the same consideration.

    Thank you for your understanding and continued support.
    I do agree but it does not explain me why iherb can have so low shipping cost:

    "International Airmail (available to select countries): A Flat $4.00 or Free for Orders Over $60.00! This option applies to orders valued up to $80.00, and weighing 3 lbs or less. This shipment method has a 1 to 4 week delivery time.
    Please note: If you choose Airmail delivery, you will not be able to track your order. However, airmail deliveries are very reliable and are a favorite shipping method for our valued customers in Europe and Asia Pacific with an average delivery time of 10 days (including weekends). Also, chances are high that you will not pay any additional customs import taxes. "

    I am dedicated customer and a long history at NP but the shipping cost are get too much now that I decided 1 year's ago to not order proteins anymore at NP as it would be cheaper to get the same brand in France.
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