Alright, I think it is time for me to chime in on this thread.
Yes, as JD just stated, customs is notorious for nabbing samples, but I do realize there are a lot of domestic orders that didn't receive any samples.
While I don't want to sound as if we have a million excuses for this inconvenience, I would like to explain the situation. I can promise that deception is the last thing we would ever want to provide to any our customers; we strive to provide 110% customer satisfaction, as anyone who knows NutraPlanet, knows our customers are like family to us.
To begin with, we did in fact have tons of samples to pass out at the beginning of the sale, which we did and still are as we receive them in stock (no matter the size of the order). Though, we did underestimate ourselves and destroyed your record breaking numbers by a landslide, which was not completely expected, at least not to this magnitude. Therefore, we then kept running out of samples to pass out, but have desperately been begging for more from whoever has them to provide, even for products we don't even carry (yet).
And, because this sale was so overwhelming and to help alleviate some of the delay, we were forced to drop-ship more than half of these orders from our distributors, meaning we had them send the orders straight out to the customers direct, as opposed to them sending the inventory to us to divide up and send out ourselves. We did not originally intend on drop-shipping any orders at the beginning of this sale, when we were marketing "tons of free samples". Unfortunately, these distributors do not include any samples in these drop-shipments (even upon our request). Though, we figured our customers would rather have their order arrive as quickly as possible without samples, then experience further delay with a few free samples.
Trust me, if we were greedy and ignorant enough to market ourselves around these "deceptive" strategies, then we would obviously be a "flight by night" company, who would not have a loyal army of amazing customers. We would not offer rock-bottom prices, cutting into our margins and bread & butter. We would not offer free shipping on our expense. We would not have an extensive customer service team, dedicated to not just fixing a problem, but making it better than as if the problem never existed. And, we would not have the passion to better ourselves, our company structure, and overall service on a daily basis. We would not be here today.
Again, this post was not out of a million excuses or pure reaction, but to hopefully shed some further light for anyone who feels cheated or deceived, and help everyone understand both sides of the story. We at NutraPlanet humbly appreciate everyone's patience, understanding, and continued support!
Christmas in January lol....
