[Twin Peak]

[Mods, can we make this a sticky?]

Anyway, I just caught wind of two threads about someone having a customer service issue. I would like this thread sticky'd to address all customer service issues in the future.

DS was built around you, the consumer. We pride ourselves in our customer service -- while we sell dietary supplements, what we really sell is a service to the consumer -- body composition and health aids.

As such, we always strive to treat each and every customer fairly. That is why we:

* Have this forum, to make ourselves accessible.
* Have a full time customer service agent (Robboe -- okay, so he has other responsibilities too).
* Have a website with tons of content.
* Always try to make the customer (you) satisfied.

Like any company, we have hiccups. If you have an issue or a concern please email Rob at robboe @ designersupps.com.

Rob is always accessible and readily available. Unfortunately, he may not always have ready access to customer information. We are resolving that as we are centralizing all of our operations (taking on new office space), and relocating Rob (and others, actually) to one location. Until that happens, however, there may be delays on our/his ability to respond, but rest assured, we will deal with any issues.

If Rob is away, or his computer is down, or he is just not responding, please email me (steve @ designersupps.com). However, please do not email me as a first resort, because I will just forward it to Rob to deal with.

Thanks.

[B5150]

Originally Posted by Twin Peak

I would like this thread sticky'd to address all customer service issues in the future.

I stuck it for you.

So what you are saying is that you would like this thread to be used "to address all customer service issues in the future".

Correct?

[Twin Peak]

No, no, no. My point simply was that this thread should address "all customer service issues in the future".

[B5150]

OK, now I got you.

[milwood]

DS has never failed to follow through in the years of my experience for anyone who's wondering.