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Old 12-22-2005, 05:40 PM   #1
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Sorta slow this time...
Man I dunno whats up with you guys. Last time I ordered, I had the box at my door a week or less than a week after I sent an email.

Now, it's been over 2 weeks and I still haven't gotten an invoice or anything.
 
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Old 12-22-2005, 06:07 PM   #2
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XMAS time.... shipping takes longer.. not there fault, its the postal service etc.
 
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Old 12-23-2005, 02:09 AM   #3
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yeah its wierd, i got a package delivered at freakin 8pm tonight, that has never happened before. those drivers must be PISSED that they are out on the route till past 8.
 
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Old 12-23-2005, 04:07 AM   #4
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Quote:
Originally Posted by Pioneer
yeah its wierd, i got a package delivered at freakin 8pm tonight, that has never happened before. those drivers must be PISSED that they are out on the route till past 8.
yea i just did too lol, I think it was UPS?
 
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Old 12-23-2005, 08:04 AM   #5
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It was.. had one of the local drivers come by one night at 9:30 during Christmas... she was glad to get that shift over...
 
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Old 12-23-2005, 12:11 PM   #6
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Oh another company with shipping problems?

Wow....thats a surpise during the holidays!!!!

Gumber this isn't a dig at you. Its just in reference to a former member placing all the blame on the company and stating the mail/shipping companies are running "normal".
 


Giddyup!
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Old 12-23-2005, 02:29 PM   #7
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Yes - BUT ATW IS MAKING IT UP TO CUSTOMERS!!!!! ANYONE with a recent shipping delay, just drop me a line with your name and addy and I am making it up to all.........Let me just post my OFFICIAL HOLIDAY CARD HERE>>>>>>>


I wish I could blame UPS, but I cannot - see below - but sadly, we had problems, too .....PLEASE email me if you were hurt by this and I will be preparing small gifts for my pals at AM.......Laura


I know that I can speak for the entire staff of www.allthewhey.com when I say that we wish you a safe and happy holiday season. Your continued support has been the foundation of our ever growing business and we value you, your opinions, and your loyalty to our products.

We pride ourselves on offering quality product at an affordable price and thank you for your patronage.

A special note to customers that have experienced shipping delays in the past three weeks. I actually went to the plant today and saw with my own eyes the reason for the delay. Our offices, located in suburban Philadelphia, had a roof collapse due to heavy snow and rains and this literally crippled us! Besides equipment damage, there was extensive water damage due to flooding over a weekend. The good news is that we are back up and running, albeit slowly and expect to have all outstanding shipping requests handled within the next 14 days. It is our hope at that time to return to our 24 hour shipping policy.

We know that one of the reasons that you select us is that we can ship so quickly and we appreciate your patience as we catch up and I would like to hear from anyone who has experienced any difficulty, personally, so that I may make it up to you.

Again, Happy Holidays and I will be 'on the boards' through the holidays and look forward to hearing from many of you at wheystation@aol.com with comments, questions and, of course, your orders.

Laura
 
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Old 12-24-2005, 03:19 AM   #8
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yeesh, sorry about the roof

That explains it though hehe
 
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Old 12-24-2005, 03:52 PM   #9
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that's too bad Laura, sorry to hear. about UPS taking forever, yeah, a guy i work with-his dad is a driver for UPS, and he got home the other night at 11:15PM!!!

anyway, one thing i'd like to have changed about ATW is the confirmation emails/tracking info or in this case, lack there of!! sometimes i wonder if you guys even get my order. and Laura, i know you mentioned something before about the comments section, it really IS needed. just my 2 cents.

Merry Christmas!!!
 
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Old 12-25-2005, 09:44 PM   #10
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Your two cents are very correct and this has also been corrected.....I told them that the auto email was too stiff and we needed to PERSONALIZE it more. Their response? To remove it completely!!!! It has since returned and I am editing it to make it nicer.....thanks for all.

Laura
 
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Old 12-25-2005, 10:03 PM   #11
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Quote:
Originally Posted by Pioneer
yeah its wierd, i got a package delivered at freakin 8pm tonight, that has never happened before. those drivers must be PISSED that they are out on the route till past 8.
Making $42 an hour I am thinking the 'poor' guy wasn't too pissed.

BTW avg hourly rate for a long term driver at UPS is 28 so time and a half

My guy makes over 70K a year AND he gets to wear those cool looking brown shorts.



CROWLER
 
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Old 12-27-2005, 10:37 PM   #12
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Quote:
Originally Posted by wheystation
Your two cents are very correct and this has also been corrected.....I told them that the auto email was too stiff and we needed to PERSONALIZE it more. Their response? To remove it completely!!!! It has since returned and I am editing it to make it nicer.....thanks for all.

Laura
Are they planning on bringing back the comments section box? I placed an order today but couldn't find one to put your name like usual.
 
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Old 12-30-2005, 12:41 PM   #13
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Could we get an update on what the current turn around time is? It's been over a week and I only live an hour from the factory. Usually it only takes a day or two from the time I order to get here.
 
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Old 01-01-2006, 05:08 PM   #14
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and this whole business about not sending confirmation emails and tracking numbers needs to be fixed. i don't like asking when it's being sent and only getting a response that says, yeah, it's been shipped. i want a tracking number for my orders.
 
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Old 01-01-2006, 05:44 PM   #15
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Gee, Sean.. take it you have ordered from them a bunch then...
 
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Old 01-01-2006, 09:01 PM   #16
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Okay - Happy New Year Everyone!!!!!


Looks like we are ALMOST up to speed and recovered from our roof collapse and I wanted to let everyone know that we truly appreciate your patience and support........Again, anyone who was inconvenienced in any way, please contact me so that I can do something for you!!!!

Anyone waiting on small packages from me should start receiving them this week AND MOST IMPORTANT - The email confirmation is working again on orders processed AND you can now write LAURA in the promo/source code in the order entry area and I can apply whatever discounts available.

THANKS _______Laura
www.allthewhey.com
wheystation@aol.com
 
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Old 01-01-2006, 11:37 PM   #17
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Quote:
Originally Posted by Matthew D
Gee, Sean.. take it you have ordered from them a bunch then...
they are my only protein source...

...not diet-wise lol, but you know. my only "whey" source.

order from them often.
 
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Old 01-02-2006, 09:13 PM   #18
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Sean - Email me at wheystation@aol.com and I will take care of you...........The roof collapse is repaired and the plant is back to 80% now......So I have EVERYONE'S LITTLE PACKAGES GOING OUT (you know who you are)

So, email me and let me make it up to you.

Laura
wheystation@aol.com
 
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Old 01-07-2006, 09:34 AM   #19
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